Customer Support Executive

1 week ago

India INSIDEA Full time

About the Company

INSIDEA is a global, remote company empowering businesses to hire dedicated professionals across various fields. Access top-notch talent worldwide. Seamlessly integrate skilled professionals into your team and scale faster.

Our mission is to connect the world's top talent with global opportunities. We firmly believe in a borderless world where talented individuals everywhere can access the opportunities they deserve.


Job Description

As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction and loyalty by providing exceptional assistance and support. This position involves addressing customer inquiries and having 1+ years of relevant experience, resolving issues, and maintaining a positive and professional relationship with clients. Your primary objective is to enhance the overall customer experience and contribute to the company's success.


Job Responsibilities:

  • Customer Support: Respond to customer inquiries through various channels, such as phone, email, chat, or in person.
  • Provide accurate and timely information or assistance.
  • Issue Resolution: Investigate and resolve customer complaints, concerns, or problems effectively and efficiently.
  • This may involve troubleshooting, coordinating with other departments, or making decisions to address customer needs.
  • Product Knowledge: Maintain a deep understanding of the company's products or services to answer customer questions and provide relevant information.
  • Communication: Communicate with customers in a professional and empathetic manner, actively listening to their needs and concerns.
  • Strive to build positive relationships with customers.
  • Record Keeping: Maintain detailed records of customer interactions, including their inquiries, feedback, and resolutions, for documentation and analysis.
  • Good understanding of Excel
  • Quality Assurance: Ensure that customer service interactions meet the company's quality standards and policies.
  • Property uploads using various web browsers.
  • Engage in live chat support to address customer inquiries and concerns. (both inbound and outbound)


Skills Requirement:

  • Strong communication skills, both verbal and written.
  • Patience, empathy, and a customer-centric approach.
  • Problem-solving abilities and a proactive attitude.
  • Basic computer skills and the ability to work with customer service software and databases. Adaptability to handle various customer situations and inquiries.
  • Previous customer service experience may be preferred.
  • Familiarity with customer support software and systems.


Education and Experience:

  • High school diploma or equivalent; additional education is a plus.
  • Previous experience in customer service or a related field preferred.


Working Conditions:

  • This position may require working evenings, weekends, or holidays as part of a rotating schedule.
  • Shift timings : Should be flexible depending on the clients requirements (including nights and weekends)
  • Manage incoming customer calls in a professional and efficient manner.
  • Engage in live chat support to address customer inquiries and concerns.
  • Perform other tasks related to customer service and support as assigned.

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