Customer Support Engineer

3 weeks ago


india Zoho Corporation B.V. Full time
Job Description

Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated Customer Support Engineer to join our talented team and be part of our exciting growth journey.

This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.

About us

Welcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.

Privately held and deeply committed to solving problems through global collaboration, our organisation believes in experimentation, iteration, and following your instincts.

Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Customer Support Engineer to join our team and provide exceptional support to our customers in the European market.

Learn more about us, our customers, our story and our people. 


Key Responsibilities
  • Learn and master Zoho's suite of SaaS products to become a product expert.
  • Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
  • Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
  • Maintain accurate and detailed records of customer interactions and resolutions.
  • Contribute to the creation and improvement of support documentation.

Requirements
  • Full professional proficiency in English.
  • 5+ minimum total experience required with 1-3 years of hands-on experience included.
  • Understanding of software programs; prior experience with SaaS products is an advantage.
  • Ability to learn quickly and adapt to evolving product features.
  • Excellent problem-solving and analytical skills.
  • Comfortable working in an office environment.
Bonus Skills:
  • Previous customer support experience.
  • Basic programming knowledge.

Benefits
  • Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role
  • Continuous training and professional development opportunities
  • Supportive and inclusive work environment
  • Clear development plan in the short, medium and long run
  • Participation in coaching and mentoring schemes
  • Opportunity to work with a global team and contribute to the growth of a leading technology company
It is important for the applicant to hold a national or EU passport, have a valid work authorisation and be within commutable distance.
The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.
Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Proven experience in a presales or technical consulting role, preferably in the IT industry. Strong knowledge of infrastructure technology solutions, including IT security, service management, endpoints management and monitoring and IT analytics. Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences. Demonstrated ability to build relationships and collaborate effectively with prospective clients, customers and internal stakeholders. Strong analytical and problem-solving skills, with a keen attention to detail. Self-motivated and proactive, with the ability to work independently and manage multiple tasks simultaneously. Flexibility to travel as needed to meet with clients and attend industry events

  • india USAM Technology Solutions Pvt Full time

    Job Description Interact with clients via phone, email or chats and provide concise written/verbalinstructions.• Install and configure computer applications. Monitor and maintain computernetworks.• Configure operating systems, resolve issues related to the network.• Diagnose, troubleshoot, and resolve issues using customer input.• Learn on HP Portal...


  • india Bugcrowd Full time

    The Bugcrowd Support Team is looking for a talented and motivated Support Engineer to join our team - working in a unique and thriving marketplace that simultaneously works with both B2B clients (Tesla, Atlassian, Intercom, etc.) and our ever-growing base of freelance Security Hackers.  Reporting to the Manager of Bugcrowd Support, you will be the...


  • india BeatRoute Full time

    Software Support Engineer About Us BeatRoute is an enterprise-grade Sales Enablement platform that goes beyond automation and helps customers achieve their sales outcomes with its unique goal-driven sales technology. More than 150 Retail & Distribution companies such as those in the Consumer Goods industry rely on BeatRoute to solve their sales problems...

  • HubSpot Specialist

    3 weeks ago


    india Right Customer Full time

    We are seeking a HubSpot Specialist, a crucial role in enhancing our marketing, sales, and customer service efforts. In this position, you will be the maestro of our HubSpot environment, leveraging its full suite of tools to streamline processes, optimize customer interactions, and drive business growth. Your expertise will be instrumental in deploying...


  • india Harmonic Full time

    Description Customer Support Advocate (1 year contract) Harmonic is the industry leading solution for the transformation for video, cable and media companies, with smarter, faster, and simpler video streaming and broadband services. We are at the forefront of industry innovations, with simplified streaming using the cloud or software as a service, or...


  • india Nexapp Technologies Private Limited Full time

    Job Description Job Summary: We are seeking a highly skilled and experienced Network Engineer Lead to join our team. As a key member of our technical department, you will be responsible for handling all escalated network issues, leading a team of network engineers, and ensuring exceptional customer satisfaction. Thisrole requires a deep understanding of...


  • india StudyWise The Migration Full time

    Job Description Job Title: Customer Support RepresentativeSummary:We are seeking a Customer Support Representative to join our team and provide exceptional support to our valued customers. The ideal candidate will have excellent communication skills, a passion for helping people, and a dedication to resolving customer inquiries efficiently. As a Customer...

  • IT Support Engineer

    1 week ago


    india Flintex Consulting Pte Ltd Full time

    Job Description JOB SUMMARY: You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.RESPONSIBILITIES: 1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.2. Perform installations,...


  • india Paradise Placement Consultancy Full time

    Job Description: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of...


  • india Oracle Full time

    Work with Oracle’s world class technology to develop, implement, and support Oracle’s global infrastructure. The Oracle SaaS-at-Customer Operation team is looking for self-motivated, an Agile Principal Production Services Developer and Operations support with DevOps culture and a dynamic hands-on team player to join our global team and work at the...


  • india iScale Solutions Full time

    Job Description We are currently seeking motivated individuals fluent in Vietnamese and English to join our team as Customer Support Representatives. This role involves handling inbound calls, emails, and tickets to provide timely and effective assistance to customers.Proficiency in one or more additional languages such as Mandarin, Cantonese, Thai, etc., is...


  • india Open Destinations Full time

    Job Title: Customer Support Manager Department: Customer Services Reporting To: Program Manager Location: Panaji, Goa – India Job Type: Work from office Company Profile Open Destinations Limited (ODL) is a leading technology provider exclusive to the travel industry, with 25 years’ real world experience. Our team consists of 500+ travel...

  • L1 Support Engineer

    2 hours ago


    india MVC Resources Full time

    Job Description Support Engineer provide 24x7 technical assistance for the company's customers as well as the company's Service Engineers.Support Engineer is the most important interface between customers, project teams and development (R&D).RESPONSIBILITIES & MAIN DUTIES Solve customer problems, involving broad, in-depth product knowledge or in-depth...


  • india ARTIUM Full time

    ARTIUM is looking for Consumer Service Executive with experience in client servicing & sales to help leverage our leadership and back our ever- growing team. What You’ll Do • Initial call with Customer • Explain to customers about the company, courses, etc. • Account creation with all details • Support Scheduling 1st call with Students •...

  • Software Support

    4 weeks ago


    india Spectra Technovision (India) Pvt. Ltd. Full time

    The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients. Salary –Salary should not be a constrain for a good resource Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance Functional...

  • Customer Support-1198

    4 weeks ago


    india SA Technologies Full time

    Job Description Role: Customer Support-1198 Estimated Duration: 6+ months Location: Phoenix, AZ (Remote) Position Description     The Customer Support Specialist plays a pivotal role in ensuring seamless customer interactions. This position involves providing exceptional front desk support, handling customer inquiries, and serving as a key point of...


  • india Optimal Virtual Employee Full time

    Job Description This is a remote position. Customer Support Manager for US Shift Key Responsibilities: -Provide second-level and third-level remote technical support to internal and external customers -Assign and troubleshoot to customer support requests received from a ticketing system through to its resolution with a positive client experience ...


  • india Inspeed Technology Finance and Services Full time

    Company Description We are IT Product Soultion and Services Company Role Description Support and Services Engineer should be Capable of Trouble shoooting End Point Devices Like Desktop , Laptop , Tablet , Printer etc . Should be aware of IT Infrastructure and should be independently abe to rosolve Customer IT related issues . Qualifications Customer...


  • india Progress Residential® Full time

    Microsoft TeamsOverview: We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...


  • india Kingsgate Logistics Full time

    Job Description Customer Support Specialists coordinate servicing Kingsgate Logistics’ clients while interfacing with Account Managers, Carrier Sales, and Track and Trace. This position is responsible for assisting our account managers in customer activities. This is a full-time position, 8 hours each day, Monday thru Friday from 8AM-5PM. The employee must...