Customer Support Specialist

3 weeks ago


india Pictory Full time

About Us:


At Pictory, we're on a mission to revolutionize content marketing. We've created an AI that transforms lengthy content like webinars, blogs, and white papers into a multitude of short social videos within minutes. With over 20,000 customers worldwide, our growth is unstoppable. That's why we're seeking a Customer Support Specialist to join our team and provide exceptional customer service.


Key Responsibilities:


As a Customer Support Specialist, you will play a vital role in ensuring our customers have a seamless experience with Pictory. Your primary responsibilities include:


  • Providing Outstanding Support: Efficiently triaging issues and resolving problems in a timely manner, delivering best-in-class customer experience.
  • Collaboration: Working closely with our engineering, product, and internal teams to route, resolve, and follow up on various inquiries, including bugs, feature requests, service escalations, and sales inquiries.
  • Training and Advising: Assisting customers in utilizing Pictory effectively for their specific needs, conducting product demos and trainings.
  • Product Testing: Testing new features to ensure they meet our high-quality standards.


Location and hours


This is a fully remote role; however, please note that you will be supporting our US-based customers, so the working hours are from 11 a.m. to 8 p.m. PST.


Qualifications:


To excel in this role, you should have:


  • Fluent English: An advanced level of both written and verbal English.
  • SaaS Experience: At least two years of experience in a customer service role within a SaaS company.
  • Technical Proficiency: Strong technical problem-solving and troubleshooting skills.
  • Attention to Detail: Meticulousness and a keen eye for detail.
  • Accountability: A solid sense of responsibility, ability to follow through on commitments, and work independently with minimal supervision.
  • Interpersonal Skills: Excellent communication and interpersonal skills.
  • Demonstration Skills: Comfortable conducting online product demos, training sessions, and webinars.
  • Proactivity: A proactive attitude and willingness to take initiative.
  • Visual Design: Experience in visual design, especially videos, would be a plus.


What We Offer:


  • Fully Remote: Enjoy the flexibility of working from anywhere.
  • Competitive Compensation: We offer a competitive salary package.
  • Great Management: Experience a supportive environment with no bureaucracy and micro-management.
  • Exciting Culture: Join an entrepreneurial culture that thrives in a fast-paced environment.


Equal Opportunity Employer:


Pictory is an equal opportunity employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.


Ready to Join Us?


If you're enthusiastic about this opportunity and believe you can contribute to our mission, we'd love to hear from you Please send your CV in English to


  • HubSpot Specialist

    4 weeks ago


    india Right Customer Full time

    We are seeking a HubSpot Specialist, a crucial role in enhancing our marketing, sales, and customer service efforts. In this position, you will be the maestro of our HubSpot environment, leveraging its full suite of tools to streamline processes, optimize customer interactions, and drive business growth. Your expertise will be instrumental in deploying...


  • india Dawar Consulting, Inc. Full time

    Job Description Our client, a world leader in life sciences and diagnostics, is looking for Customer Support  Specialist .  Kindly have a look at the details below and let me know if you are interested.Job Title: Customer Support Specialist  - Indianapolis, IN Job Duration: Long Term Contract(Possibility Of Extension) Company Benefits include:...


  • india HDJ & Associates, Inc. Full time

    Job Description Our client is seeking a full time (8AM-4PM) Customer Support Specialist/Trianer that is patient, professional, detail oriented, an excellent communicator, and has a genuine desire to help clients be successful. This position will manage help desk tickets and train clients (phone and zoom). All candidates must have taught or is currently...


  • india MiCo2 Group, LLC Full time

    Job Description This is a remote position. We are seeking a Remote Customer Service Specialist to join our team! You will be responsible for helping customers by providing information and resolving issues.Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product...


  • india ScS - Sofa Carpet Specialist Full time

    Department IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Compensation £, / year Reporting To Head of Business Reporting What does the role involve? Who are we looking for? What’s in it for you? About ScS – Sofa Carpet Specialist We are one of the UK’s...


  • india Right Customer Full time

    Right Customer is a performance marketing studio that partners with subject matter experts to create, promote, and deliver online education to their audiences in evergreen niches like real estate investing, business, and personal finance. We are seeking an Ads Tracking Specialist proficient in setting up and troubleshooting conversion tracking for various...


  • Northeast India ScS - Sofa Carpet Specialist Full time

    Department IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Compensation £, / year Reporting To Head of Business Reporting What does the role involve? Who are we looking for? What’s in it for you? About ScS – Sofa Carpet Specialist We are one of the UK’s leading sofa and...


  • india My VA Support, Inc. Full time

    Job Description We're Hiring: Data Entry Specialist - On-Site in Miami, FL! Join our vibrant team at FLUC and help us streamline success! We're looking for a detail-oriented **Data Entry Specialist** to work on-site at our Miami, FL location. This is a fantastic opportunity to grow your career with a dynamic team.Location: Miami, FL 33184Schedule: Monday...


  • india Pinerium Full time

    Job Description We are seeking dedicated and knowledgeable Zoho Support Specialist to join our team.As Zoho Support Specialist at Pinerium, you will be responsible for providing exceptional technical support. Also, assistance to our clients using Zoho products and services. Your role will encompass understanding customer issues, working within Zoho's system...

  • Support Specialist

    3 weeks ago


    india POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job Description Job Summary We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will...


  • india ALONJA Enterprises LLC Full time

    Job Description Join Our Remote Customer Service Team and Make an Impact!Are you a passionate problem-solver with a flair for providing exceptional customer support? Do you thrive in a remote work environment and enjoy connecting with people from around the world? If so, we have the perfect opportunity for you!Her Virtuous Works  is seeking remote Customer...


  • india ALONJA Enterprises LLC Full time

    Job Description Join Our Remote Customer Service Team and Make an Impact!Are you a passionate problem-solver with a flair for providing exceptional customer support? Do you thrive in a remote work environment and enjoy connecting with people from around the world? If so, we have the perfect opportunity for you!Call Centers are seeking remote Customer Service...


  • India AppsManufactory Software Inc. Full time

    Company Description Apps Manufactory Software Inc. is a leading digital solutions provider offering services in Mobile App Development, Website Designing, UI/UX Designing, Custom Software Development, Business IT Consulting, and Digital Marketing. Our commitment to quality, innovation, and customer satisfaction ensures that we are your trusted partner in...


  • India AppsManufactory Software Inc. Full time

    Company DescriptionApps Manufactory Software Inc. is a leading digital solutions provider offering services in Mobile App Development, Website Designing, UI/UX Designing, Custom Software Development, Business IT Consulting, and Digital Marketing. Our commitment to quality, innovation, and customer satisfaction ensures that we are your trusted partner in...

  • Customs Specialist

    1 week ago


    india CoSage Advisors Full time

    Company Description CoSage Advisors is a professional and progressive Chartered Accountancy firm . The firm is known for its transparency, ethics, and cross-functional experience. CoSage Advisors offers distinctive tax and regulatory services to both national and international clients, taking responsibility for each assignment from beginning to end. Role...

  • IT Support Specialist

    2 weeks ago


    india STAFIDE Full time

    Job Description About us: Stafide is the premier destination for tech talent consulting, providing comprehensive employment services throughout Europe. Our mission is straightforward: to effortlessly connect job seekers with employers, focusing on the rapidly changing technology sector. Boasting unparalleled expertise and a steadfast commitment, we...

  • IT support specialist

    1 month ago


    india a Snaphunt Client Full time

    At Snaphunt, we believe that the future of work is remote. We specialize in helping our highly-skilled, global specialist talent community around the world, connect with innovative companies looking scale their global teams quickly and cost-effectively. The Role You will be responsible for : Providing technical support to end-users by diagnosing and...

  • IT support specialist

    4 weeks ago


    india Snaphunt Full time

    The Offer Join a strongly-backed, fast growing B2B SaaS startup Excellent scope for growth & development while working in a regional team The Job You will be responsible for : Providing technical support to end-users by diagnosing and resolving hardware and software issues. Responding to helpdesk tickets to support end-user system implementations,...


  • india OnebyZero Pte Ltd. Full time

    Job Description The L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The goal is to maximize uptime and productivity for business...


  • india Flintex Consulting Pte Ltd Full time

    Job Description Roles & Responsibilities: • Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.• Candidates...