Customer Support Supervisor

3 weeks ago


india Workassist Full time

Job Details

Job Type : Full Time

Role : Experienced

Min Salary : 20 Lakh

Max Salary : 34 Lakh

Experience : 5 to 10 Yrs

Locality : Bangalore

Eligibility : Masters / Post Graduation

Company : Retail Company

Category : Retail


Note: This is a requirement for one of the Workassist Hiring Partner


Role Description

This is a full-time on-site role located in Bengaluru for a Customer Support Supervisor. The Customer Support Supervisor will be responsible for supervising a team of customer support representatives and ensuring the smooth day-to-day operations of the customer support department. They will handle customer complaints, monitor customer satisfaction, analyze support metrics, and communicate with customers and internal teams.


  • Create systems and processes to ensure compliance of capturing the usage experience, granularity and ownership by the sales team & bringing collective ownership of customers across functions.
  • Digitize customer journey with salesforce across various touchpoints. Curate customer journey with segmentation from ZMOT to post-purchase.
  • Create business impact with CX resulting in positive WOM & family repeat
  • Design and develop the employee recognition program for bringing CX alive in the regions.
  • Create complaints as a source of strategy- Track, review and manage customer complaint escalated through various listening
  • Deep dive & creation of systems & process to eradicate the concern.
  • Conduct periodic review of complaint resolution process in terms of turn-around-time, customer satisfaction, identify training and coaching requirements and conduct root cause analysis on repeated problems.


Qualifications

  • Supervisory Skills, Customer Support, and Analytical Skills
  • Excellent communication and interpersonal skills
  • Strong customer satisfaction focus
  • Ability to handle and resolve customer complaints
  • Experience in a customer support role
  • Strong problem-solving and decision-making abilities
  • Proficiency in relevant computer applications
  • Experience in the recruitment or HR industry is a plus
  • Bachelor's degree in a relevant field


Company Description

Workassist is an online recruitment and employment solution providing a platform in India. We assist job seekers with the best opportunities and employers with the best talent from all over the world. With more than 10,000+ recruiters from various sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and Legal, we help them recruit great emerging talents.


>For a seamless job search experience,


>Visit:


(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).


So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you



  • india Livspace Full time

    As a Supply Executive you would be aligned to an average of 20 to 25 vendors who's per Project count would be 80 to 100. You would be accountable for reaching out to In house Service Turn Key vendors who are executing the Category operations based on Daily planning ( Labour movement, Material procurement, Last Mile Ops ) Job Responsbilities Validate and...

  • Assistant Supervisor

    4 weeks ago


    india BELIEVERS COMMUNITY Full time

    Company DescriptionBELIEVERS COMMUNITY is a cleaning company located in Prayagraj. We specialize in providing customized cleaning services to retail, commercial, medical, and educational sites. Our commitment to quality service and customer satisfaction sets us apart in the cleaning industry.Role DescriptionThis is a full-time on-site role as an Assistant...

  • Supervisor

    1 week ago


    india Sisco Jobs Full time

    Job Description Job Title: SupervisorLocation: CoimbatoreSalary Range: INR 9,000 to 15,000 per monthJob Type: Full-timeJob Summary: We are seeking a skilled and dynamic Supervisor to join our team in Coimbatore. The Supervisor will be responsible for overseeing and coordinating the daily operations within their designated area, ensuring efficiency,...

  • HubSpot Specialist

    3 weeks ago


    india Right Customer Full time

    We are seeking a HubSpot Specialist, a crucial role in enhancing our marketing, sales, and customer service efforts. In this position, you will be the maestro of our HubSpot environment, leveraging its full suite of tools to streamline processes, optimize customer interactions, and drive business growth. Your expertise will be instrumental in deploying...

  • Supervisor

    4 weeks ago


    India Relaxo Footwears Full time

    Position Title: Assistant / Supervisor- Department: - Store / Warehouse- Work Location: - Warehouse- Grade: - S2- Travel Required: - 30%- Reporting to: - Administrative: - Reported by: - None- Functional: - Store Supervisor- Minimum Job Requirements- Educational Qualification: - Graduate from a recognized institute/university.- Experience: - 1-3 yrs. of...

  • Supervisor-quality

    3 weeks ago


    India Relaxo Footwear Full time

    **Position Title: Supervisor - Quality** **Department**: - Quality**Work Location**: - Bahadurgarh**Grade**: - Supervisor**Travel Required**: - Yes (90%)**Reporting to**: **Administrative**: - Plant Head - Quality**Reported by**: - NA**Functional**: - Plant Head - Quality**Minimum Job Requirements** **Educational Qualification**: - Graduate and/ or...

  • Supervisor-quality

    4 weeks ago


    India Relaxo Footwears Full time

    **Position Title: Supervisor - Quality** **Department**: - Quality**Work Location**: - Bahadurgarh**Grade**: - Supervisor/S2**Travel Required**: - Yes (90%)**Reporting to**: **Administrative**: - Plant Head - Quality**Reported by**: - NA**Functional**: - Plant Head - Quality**Minimum Job Requirements** **Educational Qualification**: - Graduate and/...


  • india StudyWise The Migration Full time

    Job Description Job Title: Customer Support RepresentativeSummary:We are seeking a Customer Support Representative to join our team and provide exceptional support to our valued customers. The ideal candidate will have excellent communication skills, a passion for helping people, and a dedication to resolving customer inquiries efficiently. As a Customer...


  • india Harmonic Full time

    Description Customer Support Advocate (1 year contract) Harmonic is the industry leading solution for the transformation for video, cable and media companies, with smarter, faster, and simpler video streaming and broadband services. We are at the forefront of industry innovations, with simplified streaming using the cloud or software as a service, or...

  • Site Supervisor

    3 weeks ago


    india WellCraft Spaces Full time

    Company DescriptionWellCraft Spaces is a leading provider of end-to-end interior design solutions for residential spaces. Our team of passionate individuals is dedicated to creating beautiful and functional homes. We prioritize commitment, flexibility, and transparency in the industry, offering customized approaches and innovative designs to meet our...


  • india Paradise Placement Consultancy Full time

    Job Description: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of...

  • Supervisor - Store

    7 days ago


    India Relaxo Footwears Full time

    Position Title: Supervisor Store- Department: - Store- Work Location: - Bahadurgarh- Grade: - S2- Travel Required: - 20%- Reporting to: - Administrative: - Reported by: - None- Functional: - Store Supervisor- Minimum Job Requirements- Educational Qualification: - Graduate from a recognized institute/university.- Experience: - 3-5 yrs. of experience. Should...


  • india iScale Solutions Full time

    Job Description We are currently seeking motivated individuals fluent in Vietnamese and English to join our team as Customer Support Representatives. This role involves handling inbound calls, emails, and tickets to provide timely and effective assistance to customers.Proficiency in one or more additional languages such as Mandarin, Cantonese, Thai, etc., is...


  • india Open Destinations Full time

    Job Title: Customer Support Manager Department: Customer Services Reporting To: Program Manager Location: Panaji, Goa – India Job Type: Work from office Company Profile Open Destinations Limited (ODL) is a leading technology provider exclusive to the travel industry, with 25 years’ real world experience. Our team consists of 500+ travel...


  • india ARTIUM Full time

    ARTIUM is looking for Consumer Service Executive with experience in client servicing & sales to help leverage our leadership and back our ever- growing team. What You’ll Do • Initial call with Customer • Explain to customers about the company, courses, etc. • Account creation with all details • Support Scheduling 1st call with Students •...


  • india Bugcrowd Full time

    The Bugcrowd Support Team is looking for a talented and motivated Support Engineer to join our team - working in a unique and thriving marketplace that simultaneously works with both B2B clients (Tesla, Atlassian, Intercom, etc.) and our ever-growing base of freelance Security Hackers.  Reporting to the Manager of Bugcrowd Support, you will be the...


  • india Zoho Corporation B.V. Full time

    Job Description Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated Customer Support Engineer to join our talented team and be part of our exciting growth journey.This is an excellent opportunity for a self-starter with a passion for Customer Support to...


  • india Optimal Virtual Employee Full time

    Job Description This is a remote position. Customer Support Manager for US Shift Key Responsibilities: -Provide second-level and third-level remote technical support to internal and external customers -Assign and troubleshoot to customer support requests received from a ticketing system through to its resolution with a positive client experience ...

  • Supervisor - Stores

    4 weeks ago


    India Relaxo Footwears Full time

    **Position Title: Supervisor-Store** **Department**: - Store**Work Location**: - BHIWADI**Grade**: - Supervisor S2_ **Travel Required**: - 10%**Reporting to**: **Administrative**: - PLANT STORE HEAD**Reported by**: - NA**Functional**: - PLANT STORE HEAD**Minimum Job Requirements** **Educational Qualification**: - Graduation in Any Stream with...


  • India Reelo Technologies Full time

    **Why Reelo** In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding...