Customer Support Supervisor
3 weeks ago
Job Details
Job Type : Full Time
Role : Experienced
Min Salary : 20 Lakh
Max Salary : 34 Lakh
Experience : 5 to 10 Yrs
Locality : Bangalore
Eligibility : Masters / Post Graduation
Company : Retail Company
Category : Retail
Note: This is a requirement for one of the Workassist Hiring Partner
Role Description
This is a full-time on-site role located in Bengaluru for a Customer Support Supervisor. The Customer Support Supervisor will be responsible for supervising a team of customer support representatives and ensuring the smooth day-to-day operations of the customer support department. They will handle customer complaints, monitor customer satisfaction, analyze support metrics, and communicate with customers and internal teams.
- Create systems and processes to ensure compliance of capturing the usage experience, granularity and ownership by the sales team & bringing collective ownership of customers across functions.
- Digitize customer journey with salesforce across various touchpoints. Curate customer journey with segmentation from ZMOT to post-purchase.
- Create business impact with CX resulting in positive WOM & family repeat
- Design and develop the employee recognition program for bringing CX alive in the regions.
- Create complaints as a source of strategy- Track, review and manage customer complaint escalated through various listening
- Deep dive & creation of systems & process to eradicate the concern.
- Conduct periodic review of complaint resolution process in terms of turn-around-time, customer satisfaction, identify training and coaching requirements and conduct root cause analysis on repeated problems.
Qualifications
- Supervisory Skills, Customer Support, and Analytical Skills
- Excellent communication and interpersonal skills
- Strong customer satisfaction focus
- Ability to handle and resolve customer complaints
- Experience in a customer support role
- Strong problem-solving and decision-making abilities
- Proficiency in relevant computer applications
- Experience in the recruitment or HR industry is a plus
- Bachelor's degree in a relevant field
Company Description
Workassist is an online recruitment and employment solution providing a platform in India. We assist job seekers with the best opportunities and employers with the best talent from all over the world. With more than 10,000+ recruiters from various sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and Legal, we help them recruit great emerging talents.
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(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).
So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you
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