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Customer Success Executive

2 months ago

Greater Chennai Area, India ZeroNorth Full time

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.


Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.


ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, Oslo, San Diego, Singapore, Sofia, and Tokyo. We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonization efforts.


What does it mean to be a Operator Customer Success at ZeroNorth?


As an Operator Customer Success professional at ZeroNorth, you'll play a central role in ensuring the optimal performance of our maritime solutions and maintaining strong relationships with our clients.


Your background as a maritime officer (preferably 4/E, 3/E, 3/O, or 2/O) and formal education from a maritime institute will be key in delivering valuable insights and support to our customers


Qualification:

  • Preferably 4/E, 3/E, 3/O or 2/O onboard merchant vessels.


Key Skills:

  • Formal education from a maritime institute.
  • Good verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Hands-on experience in MS Office / Google Suite.
  • Proficiency in handling large data sets (MS Excel / Google Sheets).
  • Skilled in designing PPT and Dashboards -Create, format & edit presentations and marketing materials.


Essential Job Functions:

  • Data analysis and performance diagnosis.
  • Assist in incident investigation and providing insights.
  • Showcase value through customer KPIs and reports.
  • Conduct surveys on customer engagement and product satisfaction.
  • Routine monitoring of the product.
  • Identify issues / bugs / data gaps proactively.
  • Regularly liaise internally for issue resolution.
  • Update project management documents.


Behavioral Traits:

  • Team player and stable contributor, Fast learner.
  • Excellent communication skill.
  • Service minded, collaborative and solution oriented.



About ZeroNorth

At ZeroNorth, we're on a mission to make global trade greener every day. In a world where regulations, geopolitical shifts, and environmental concerns shape the maritime industry, we aim to create positive impact and drive towards zero emissions.



Data-Driven Impact

Data is our compass. In a constantly changing world, we rely on data for truth. By combining innovative technology, expertise, and massive data sets, our platform ensures seamless information flow from ship to shore, serving as a single source of truth throughout the value chain.



Partnering for Success

We’re with our customers every step of the way, supporting their journey towards sustainable and digital excellence. Our team is dedicated to solving complex problems and aligning commercial success with sustainability. True success means empowering our customers to make decisions that benefit both profit and the planet.



Together, we can make global trade green.