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Senior Customer Service Associate

2 months ago

Mumbai, India Poddar Diamonds Full time



Role Description

This is a full-time on-site role for a Senior Customer Service Associate at Poddar Diamonds in Mumbai. The Senior Customer Service Associate will be responsible for providing excellent customer support, ensuring customer satisfaction, demonstrating phone etiquette, and delivering top-notch customer service on a daily basis.


Qualifications

  • Customer Support, Customer Satisfaction, and Phone Etiquette skills
  • Experience in Customer Service and Customer Experience
  • Strong interpersonal and communication skills
  • Ability to handle difficult situations with patience and professionalism
  • Problem-solving and conflict resolution abilities
  • Knowledge of the diamond industry is a plus
  • Fluency in multiple languages is advantageous