Customer Service Representative

4 days ago


Mumbai, Maharashtra, India WNS Global Services Full time

Job Summary


We are seeking a highly motivated Associate/Senior Associate to join our Customer Service team at WNS Global Services. The successful candidate will be responsible for providing excellent customer service and support to our clients.

  • Key Responsibilities

    • Answering Customer Queries

      The ideal candidate will have excellent communication skills and be able to respond to customer inquiries in a timely and professional manner.

    • Research and Resolution

      The candidate will be responsible for researching and resolving customer issues using the tools and applications provided.

    • Quality Targets

      The successful candidate will be expected to meet internal Quality Targets, including Average Handling Time, Average Speed of Answer, and Answer Rate.

  • Requirements

    • Qualifications

      The ideal candidate will have a Graduate fresher's or HSC with minimum 6 months experience, proficiency in computer applications, knowledge of customer service practices, and excellent listening, verbal and written communication skills.

    • Logical and Analytical Abilities

      The candidate will also require good logical, analytical, and problem-solving abilities to effectively resolve customer issues.

Additional Information

The successful candidate will be required to work in a fast-paced environment and be able to meet internal Production, Utilization, and Productivity targets.



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