Senior Business Manager

3 months ago

Greater Delhi Area, India HomeLane Full time

Detailed Responsibilities

  • Be in charge of making every designer successful, and every client gets the best
  • experience
  • This role thrives on sales & revenue targets - you will lead the team’s effort to achieve the sales target
  • Prospect relentlessly to build pipeline and build strong relationships with prospects
  • Own the experience we give every prospective customer from the first time they interact with us
  • Develop and execute a strategic plan for the showroom / offline business unit and document and distribute competitive information
  • You will lead/coach/mentor your unit of designers. Enabling the team to perform, grow and flourish is a direct indication of the effort you have built-in. Any improvements with this team will be attributed to your achievement
  • Design Output-

- NPS / Net Promoter Score - This score indicates our promise to the customer.

- You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10-point scale)

- Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production. Since this is linked to our collections, there is a bonus on the Business Manager to help us reach our target numbers

  • As one of the leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project/customer interface
  • You will work with the central design team to bring in insights from the client/designer meetings and suggest process improvements/product improvements
  • You will coordinate with different teams for ensuring customer deliverables are effectively communicated and met
  • People / Team Management

- Hire and developing a great talent is an integral part of this role. This leadership role will include constantly coaching/mentoring internal team, reiterating HomeLane values across the team


What are we looking for?

  • Graduate / Postgraduate
  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Exposure to have built teams is an advantage
  • Ability to multitask, prioritize, and manage time effectively
  • The work location will be a showroom
  • Saturdays & Sundays will be working
  • Mondays will be weekly off

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