Operations Lead

6 days ago


India Viva Chefs Full time

About the Role:

Viva Chefs, a San Francisco-based marketplace for in-home personal chefs, is looking for an Operations Lead who shares a passion for food and thrives in the fast-paced world of dynamic startups. This role is perfect for someone with a strong operational background and a deep commitment to delivering exceptional customer experiences.


Responsibilities

Customer Engagement: Manage weekly chef calendars and customer outreach to boost satisfaction.

Supply Management: Identify, onboard, and support chefs, ensuring their success on the platform.

Process Development: Create and implement scalable processes and playbooks for supply-building.

Chef Guidance: Assist chefs with menu and dish creation, including naming, recipe adjustments, and scaling.

Relationship Management: Provide ongoing strategic support to top-performing chefs.

Data Analysis: Use Google Sheets to evaluate supply, draw insights, and execute strategies.


Qualifications

Experience: 2+ years in a customer facing industry roles like account management, strategy, sales, or operations.

Education: Bachelor’s degree in culinary arts, food science, business, engineering, statistics, economics, or a related field.

Recruitment Skills: Proficient in managing a sales-like funnel to identify and recruit potential chefs.

Empathy and Communication: Excellent ability to empathize, communicate, and manage chef relationships.

Ownership and Initiative: Strong sense of ownership and proactive attitude.

Analytical Thinking: Data-driven mindset with strong analytical skills.

Passion: Enthusiastic about making home cooked food more accessible to everyone.



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