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Collections Lead

4 months ago

Bengaluru, India Infosys BPM Full time

Collections – Experience in connecting with international customers Via Call.

Good written and verbal communication

Good at Email writing skills following right etiquettes.

Able to handle Inbound & Outbound call.

Knowledge Dispute Management

Good understanding on Account Reconciliation

Understanding on Credit Management along with task which includes - Credit Limit Review ,Refunds, Order Management.

Flexible with night shift.

Ready to work in graveyard shift from 10pm -7am IST


  • Should have knowledge about the collection process.
  • Excellent communication skills (writing & oral).
  • Experience in handling a team of Collections executives tele-callers.
  • Prepare strategies for achieving team targets.
  • Performance review of callers on daily weekly monthly basis
  • On the job Product Training of new joiners
  • Excellent communication skills