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Collections Supervisor

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Bengaluru, India Sphera Full time
Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environment, health, safety and sustainability. Our mission is to create a safer, more sustainable, and productive world. Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology, and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach, and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space. We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around 1000 Spherion’s around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture. The Solution Executive will maximize profitable company sales revenue by identifying, qualifying, negotiating, and closing new business with new and existing clients. This position is primarily selling Sphera’s software solutions. This role will be the personification of Sphera in all matters within and outside the company with an unflagging commitment to customer satisfaction, delight, trust, and loyalty.

Collections SupervisorAs a Collections Supervisor, the primary responsibility is overseeing the daily operations of collection specialists while receiving guidance from the Collections Manager. This includes managing time reporting, conducting one-on-one meetings to discuss and resolve problematic accounts, and ensuring work quality and efficiency, while also maintaining positive relationships with customers and stakeholders.

Roles and ResponsibilitiesCollectionsSupervise collections team, providing guidance, coaching, and training to ensure they meet their performance goals and standardsAct as a liaison between Sphera India and Sphera North AmericaPrepare, review, and provide weekly updates to Manager related to priorities and challenges. Including collection activities and team performanceCollaborate with the manager to develop and implement effective collection strategies to minimize bad debt and optimize cash flowManage collection activities such as sending follow-up email inquiries and phone calls regarding outstanding customer account balancesKeep detailed records of correspondence with customers on overdue items to ensure evidence of actions taken is always availableInvestigate and resolve internal and external customer inquiries related to invoice status and issuesProvide customers with statements, invoices, and assistance as needed to facilitate paymentsCommunicate effectively with customers, debtors, and internal stakeholders to resolve issues and secure paymentsAbility to work effectively with cross-functional teams to achieve business objectives

Cash ReceiptsReview daily bank activity and ensure cash payments are appliedReview and reconcile customer overpays, short pays and discrepanciesFollow up with customers to obtain sufficient remittance advices to accurately post cash received

OtherManage support shared mailboxAssist in accounting projects as neededMay be asked to assist in month and year-end close and account reconciliation processesPerforms other duties as required

Previous Experience and Skills:Bachelor’s degree in accounting, finance, or related field5+ years of experience in debt collection (B2B) or account managementPrevious experience with NetSuite and Salesforce is preferred, otherwise, able to learn new ERP systems quicklyProficiency with Microsoft Office suite, in particular Excel, Word, and OutlookStrong written and verbal communication skills with focus on customer serviceAbility to quickly understand customer issues and resolve in a professional mannerStrong analytical and problem-solving skillsStrong leadership and management skillsFluency in English is essential