Tellecalling Lead
6 months ago
**Responsibilities of Collections Team Lead**
- To achieve collection targets of the Respective Branch assigned.
- Identify telecallers / agents who are lagging in their current performance.
- Review PTP cases.Helping callers / agents with effective PTP conversion.
- Help telecallers / agents who are lagging to improve their performance.
- Identify any portfolio specific issues..eg frauds / disputes, discrepancies, gaps and update their managers / supervisors, cross functional teams viz..sales/ portfolio / growth/ data science, third party stakeholders viz..anchor teams and have it resolved / corrected.
- Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates
- Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtain daily updates from all collection executives on delinquent portfolio initiate detailed account level review of high-ticket accounts
- Building, coaching and mentoring the team; identifying team goals and evaluating team progress.
- Engage with recovery agencies, monitor effectiveness closely and ensure high collection efficiency
**Salary**: ₹500,000.00 - ₹700,000.00 per year
**Benefits**:
- Health insurance
Schedule:
- Day shift
Ability to commute/relocate:
- Bengaluru, Bengaluru Urban - 560102, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 5 years (preferred)
**Language**:
- Tamil (preferred)
- English (required)
- Hindi (required)
- Telugu (preferred)
- Malayalam (preferred)
**Speak with the employer**
+91 9599270702
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