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Head of Collections

2 months ago


Greater Bengaluru Area, India Rupeek Full time

Head - Collections & Recovery

Position Overview:

Role Summary: The Head of Collection & Recovery at Rupeek will establish and manage an effective collections and recovery framework for retail lending. This role requires a seasoned professional with extensive experience in financial services, specializing in collections and recovery. Responsibilities include developing and implementing strategies aligned with industry best practices and regulatory standards. Leading a team, fostering cross-functional collaboration, managing external relationships, and ensuring NPA compliance are key. Ideal candidates will demonstrate a track record in large team management and strategy development, contributing significantly to Rupeek’s growth in retail lending.

Job Title: Head -Collections & Recovery

Experience: 12-15 years of collections experience in Banking/NBFC/Financial Services

Educations: Any Graduate/ Post Graduate

Location:Bangalore

Job Responsibilities:

Collections:

  • Strengthen collections function: Strengthen the collections function, including hiring and training personnel, developing processes, policies, procedures, and rules for the retail lending vertical.
  • Implement policies and risk management: Ensure the execution of collections policies and risk management strategies for effective portfolio management.
  • Review and recommend strategies: Regularly evaluate collections strategies, policies, and procedures, and provide recommendations to leadership.
  • Motivate and manage team: Inspire, manage, and counsel collections managers and officers to maintain focus on achieving overall targets.
  • Collaborate with various teams: Work closely with risk, operations, legal, analytics, and business teams to improve collections and underwriting processes.
  • Feedback to credit team: Provide data-backed feedback to the credit team to improve credit policies and portfolio NPA.
  • Meet recovery targets: Ensure monthly recovery targets are achieved at both the pan-India level in collaboration with zonal teams.
  • Report performance: Report portfolio performance against quarterly and annual targets to the CEO and board directors.

Agency Management:

  • Develop and manage agency relations: Establish and maintain relationships with outsourced collection agencies and vendors across India to improve resolution rates for pre-write-off accounts and money collection on write-off/90+ cases at optimal costs.

Governance & Compliance:

  • Communicate with regulatory bodies: Collaborate with relevant teams for effective external communication and respond to inquiries from RBI or other regulatory/statutory bodies.
  • Ensure compliance: Ensure collections and execution adhere to the code of conduct, regulatory norms, and best practices.


Skills & Qualifications

Experience:

  • Minimum 12+ years in collections and recovery within NBFCs, Banks, SFBs, or Financial Services Companies.
  • Proven track record managing large-scale collections operations, preferably in retails lending.

Skills:

  • Strong leadership and team management abilities.
  • Expertise in collections strategy and policy formulation.
  • Financial oversight and budget management.
  • Analytical mindset with data-driven decision-making skills.
  • Excellent communication and collaboration skills across diverse teams.
  • Comprehensive understanding of regulatory compliance in financial services.