Head Collections Strategy

6 months ago

Bengaluru, India PhonePe Full time

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

Job Responsibilities:
 Responsible to design strategy, plan and drive performance delivery for collections unit - covering consumer and Merchant Lending.
 Create processes, reviews and monitoring policies to identify early warning signals on credit quality and defaults.
 Constantly keep track of market trends including competitor, regulations; modify collections and fraud monitoring processes based on prevalent trends.
 Identify, develop and continuously improve collections process to ensure overall efficiency in terms of customer contact and recovery techniques.
 Develop in an in-depth understanding of our partners' business goals to identify win-win opportunities for our partnerships.
 Building and getting the necessary infrastructure for collections and bring in digitization in money collection.
 Accountable for designing and implementing Compliance & Controls for collections unit in line with regulatory guidelines.
 Managing expense and lead systemic (technology) enhancements. Managing and driving units’ productivity and performance through balance scorecards/ performance enhancer programs.
 To design Customer Segmentation and Treatment Analysis, designing Champion and Challenger programs.
 Analysing trends and providing feed to Risk & Policy Unit for product development. Liaising with stake holders for feedback and unit’s progress & performance updates.
 Create loss forecasting and delinquency projections of the portfolio, planning capacity and infrastructure
 Handling automation projects, expense planning and management. Formulating collection policy and processes.
 Leading and managing Collections Analytics, Process Management, Collections System management, Digital COE teams.
 Recruiting, coaching, and mentoring the team; identifying team goals.
 Responsible for effective P&L management and tracking - managed overall Risk unit’s cost through implementation of effective robust cost management tools
 Effective and robust Vendor Management processes and policy. Managed and driven units’ productivity and performance through balance scorecards
 Adoption of technology, machine learning and analytical models in collections. Enhancing the core collections systems with new technological advancements
Functional Competencies:
 Team Handling: Recruit, mentor and motivate the team to achieve targets on regular basis. Drive the team and deliver outcomes for self and team.
 Business Acumen: Analyse the effectiveness of the processes on a day-to-day basis and course correct. Has deep sense of ground reality and leverages it to achieve results.
 Analytical: Drive specific process efficiency metrics and be accountable to drive data-driven decision making.
 Managing Stakeholder: Manage disagreements maturely and align stakeholders. Communicate
proactively and help bring clarity around deliverables and owners.
 Results Oriented: Deliver on daily numbers, short-term goals and long-term milestones set by business. Consistently deliver impact commensurate to the role.

Candidate Profile:
 Must be MBA/Graduate and above and have at least 10 years' experience in collections and Strategy.
 Experience in New age NBFCs or Banks or Fintech is mandatory.
 Experience must include both tele- calling and field collections.
 Must have thorough understanding of all bucket’s collections.
 Decision making, work under pressure, Effective communication,
 Must have experience in vendor management.
 Working knowledge of dialer operation
 Prepare management presentation for business review.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment  Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

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