Collections Lead

1 week ago


Bengaluru, Karnataka, India Infosys BPM Full time
Collections – Experience in connecting with international customers Via Call. Good written and verbal communication Good at Email writing skills following right etiquettes. Able to handle Inbound & Outbound call.

Knowledge Dispute Management Good understanding on Account Reconciliation Understanding on Credit Management along with task which includes Credit Limit Review ,Refunds, Order Management.

Flexible with night shift. Ready to work in graveyard shift from 10pm 7am ISTShould have knowledge about the collection process.
Excellent communication skills (writing & oral).Experience in handling a team of Collections executives tele-callers.
Prepare strategies for achieving team targets.
Performance review of callers on daily weekly monthly basisOn the job Product Training of new joinersExcellent communication skills
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