
Customer Service Team Lead
4 weeks ago
Job Opening: Customer Service Team Lead – Palmonas
Location: Koregaon Park, Pune
Shift Timing: 12:00 PM – 9:00 PM (full-time, on-site)
We are looking for a Customer Service Team Lead to join our fast-growing team at Palmonas. This role will be responsible for leading a young, dynamic customer service team, ensuring exceptional customer experience, and driving performance through coaching and problem-solving.
Key Responsibilities:
Lead and mentor a team of customer service executives.
Handle escalations and provide quick, empathetic resolutions.
Track, analyze, and improve customer service KPIs.
Coordinate with retail and operations teams for smooth issue resolution.
Build a culture of accountability, empathy, and continuous learning.
What We’re Looking For:
4–6 years of experience in customer service (retail/jewellery/D2C preferred).
Prior team lead or supervisory experience.
Strong communication and conflict-resolution skills.
Ability to work in a fast-paced startup environment.
Passion for customer delight and problem-solving.
-
Customer service team lead
4 weeks ago
Pune, India PALMONAS Full timeJob Opening: Customer Service Team Lead – Palmonas Location: Koregaon Park, Pune Shift Timing: 12:00 PM – 9:00 PM (full-time, on-site) We are looking for a Customer Service Team Lead to join our fast-growing team at Palmonas. This role will be responsible for leading a young, dynamic customer service team, ensuring exceptional customer experience, and...
-
Customer Service Team Lead
4 days ago
Pune, Maharashtra, India PALMONAS Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Opening: Customer Service Team Lead – PalmonasLocation: Koregaon Park, PuneShift Timing: 12:00 PM – 9:00 PM (full-time, on-site)We are looking for a Customer Service Team Lead to join our fast-growing team at Palmonas. This role will be responsible for leading a young, dynamic customer service team, ensuring exceptional customer experience, and...
-
Customer Service Team Lead
4 weeks ago
Pune, India PALMONAS Full timeJob Opening: Customer Service Team Lead – Palmonas Location: Koregaon Park, Pune Shift Timing: 12:00 PM – 9:00 PM (full-time, on-site) We are looking for a Customer Service Team Lead to join our fast-growing team at Palmonas. This role will be responsible for leading a young, dynamic customer service team, ensuring exceptional customer experience, and...
-
Customer Service Team Lead
2 weeks ago
Pune, Maharashtra, India Chapersons Services Full time ₹ 15,00,000 - ₹ 28,00,000 per yearResponsibilities:* Lead and mentor a team of customer service executives (voice and non-voice processes).* Manage customer service team's performance & development*Monitor and review teams daily activities, providing coaching and feedback.Provident fund
-
Customer Service Team Lead
4 weeks ago
Pune, India Kambson Express Logistics Full timeLead and manage customer service team, handle queries & escalations, oversee order booking/tracking, coordinate with operations, ensure client communication, monitor KPIs, train staff, and maintain service quality
-
Customer Service Representative
2 weeks ago
Pune, India Team ABC Full timeProfile: -Customer Service Representative Exp.: -1.5 yrs+ CTC Range : Upto 3 LPA Location : Pune, Baner ( WFO ) Skills: - Inbound calling / resolving customer queries Saturday and sunday off / Flexible work environment. Responsibilitites ∙Managing incoming service complaints & requests over the phone with the highest level of customer satisfaction &...
-
Team Leader
4 weeks ago
Pune, India Team Computers Full timeWe have excellent opening for the position of Team Lead. (Sr. Desktop Engineer) Qualification: Any graduate Experience: 4 to 10 Yrs Job Location: Pune (Pimpari) JD as follows Preparation of Daily Client reports & Application Outage communications. IT Service Management (ITSM) based on ITIL best practices. ITIL V3 Service Strategy, Service Transition, Service...
-
Customer Service Team Lead
4 weeks ago
Pune, India PALMONAS Full timeJob Opening: Customer Service Team Lead – Palmonas Location: Koregaon Park, Pune Shift Timing: 12:00 PM – 9:00 PM (full-time, on-site) We are looking for a Customer Service Team Lead to join our fast-growing team at Palmonas. This role will be responsible for leading a young, dynamic customer service team, ensuring exceptional customer experience, and...
-
Customer Service Executive
6 hours ago
Pune, Maharashtra, India Team Vertex Cosmos Full time ₹ 6,00,000 - ₹ 8,00,000 per yearRoles and ResponsibilitiesHandle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.Provide accurate information on products/services offered by the company to customers.Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.Maintain records of all...
-
Customer Service Representative
6 days ago
Pune, Maharashtra, India Team Vertex Cosmos Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob description -Transcom Hiring for day shift premium processRole & responsibilities -Handle customer inquiries & queries via phone calls, to resolve their concerns in a timely and professional manner.Provide accurate information on products/services offered by the company to meet customers' needs.Identify opportunities to upsell/cross-sell relevant...