Customer Service Representative

7 days ago

Pune, India Team ABC Full time

Profile: -Customer Service Representative
Exp.: -1.5 yrs+
CTC Range : Upto 3 LPA

Location : Pune, Baner ( WFO )

Skills: - Inbound calling / resolving customer queries

Saturday and sunday off / Flexible work environment.

Responsibilitites

∙Managing incoming service complaints & requests over the phone with the highest level of

customer satisfaction & maintaining the customer relationship.

∙Gain personal technical knowledge of products by reading manuals and diagnostics information

with resolution

∙Following call center “scripts” when handling different topics.

∙Create service call logs of customers which include customer details, reported issues,

resolution given and any further actions required from management or repair personnel.

∙Provide complete technical guidance and resolution in a given time frame.

∙Coordination with field team and management to seek out technical resolution.

∙Closure of all service requests within Scope & within the given TAT.

Skills needed:
∙You have a Graduation degree with 2+ years of experience in technical support over the phone

in after sales service.

∙You can speak Hindi and Marathi. If you can speak Kannada as well, it would be a great plus

You should also have good written english communication.

∙You have good knowledge of MS office suite, like Excel and Word.

∙You should be ready to learn new things by reading service manuals of different products.

∙You have strong problem-solving and analytical skills and are able to offer solutions on the go.

∙You are extremely respectful towards farmers and field staff and have a strong attitude of

service.

**Salary**: Up to ₹300,000.00 per year

Schedule:

- Flexible shift

Ability to commute/relocate:

- Pune, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English, Hindi (preferred)
- Marathi (preferred)

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