Customer Service Team Lead

18 hours ago

Pune, Maharashtra, India PALMONAS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Opening: Customer Service Team Lead – Palmonas

Location: Koregaon Park, Pune

Shift Timing: 12:00 PM – 9:00 PM (full-time, on-site)

We are looking for a Customer Service Team Lead to join our fast-growing team at Palmonas. This role will be responsible for leading a young, dynamic customer service team, ensuring exceptional customer experience, and driving performance through coaching and problem-solving.

Key Responsibilities:

Lead and mentor a team of customer service executives.

Handle escalations and provide quick, empathetic resolutions.

Track, analyze, and improve customer service KPIs.

Coordinate with retail and operations teams for smooth issue resolution.

Build a culture of accountability, empathy, and continuous learning.

What We're Looking For:

4–6 years of experience in customer service (retail/jewellery/D2C preferred).

Prior team lead or supervisory experience.

Strong communication and conflict-resolution skills.

Ability to work in a fast-paced startup environment.

Passion for customer delight and problem-solving.

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