Customer Service Team Lead

Responsibilities:* Lead and mentor a team of customer service executives (voice and non-voice processes).* Manage customer service team's performance & development*Monitor and review teams daily activities, providing coaching and feedback.Provident fund

Roles and ResponsibilitiesHandle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.Provide accurate information on products/services offered by the company to customers.Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.Maintain records of all...

Job description -Transcom Hiring for day shift premium processRole & responsibilities -Handle customer inquiries & queries via phone calls, to resolve their concerns in a timely and professional manner.Provide accurate information on products/services offered by the company to meet customers' needs.Identify opportunities to upsell/cross-sell relevant...

About us:The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale.Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we're creating a level playing field where businesses and individuals – (like you) – can compete, grow, and...

The Impact You'll Make We are seeking a motivated and experienced Team Lead – Customer Care to manage and support our front-line customer service team in a fast-paced manufacturing environment. The ideal candidate will be responsible for ensuring seamless customer experience, timely order management, issue resolution, and team performance, while...

HackerOne is a global leader in offensive security solutions. Our HackerOne Platform combines AI with the ingenuity of the largest community of security researchers to find and fix security, privacy, and AI vulnerabilities across the software development lifecycle. The platform offers bug bounty, vulnerability disclosure, pentesting, AI red teaming, and code...

Company DescriptionRight Path Global Services Private Limited delivers end-to-end business process management services to clients across all industries, focusing on cost optimization, streamlining non-core business operations, and enhancing customer experiences through strategic process improvements. With 15 years of leadership experience in the BPO sector,...

What You Must KnowCustomer Success is one of our key differentiators. In this role, you will act as a customer champion, continuously improving the experience for SMS Magic customers. The Customer Success team is responsible for managing customer satisfaction, ensuring adherence to SLAs, maintaining a high level of customer focus, and driving customer...

Job descriptionLeadership and SupervisionLead, mentor, and motivate the Helpdesk team to achieve high performance and maintain a positive work environment.Conduct regular one-on-one meetings, performance reviews, and team meetings to address issues and provide feedback.Assist in the recruitment, training, and onboarding of new Helpdesk staff.Operational...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...