Customer Service Representative

2 days ago

Pune, Maharashtra, India Team Vertex Cosmos Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job description -

Transcom Hiring for day shift premium process

Role & responsibilities -

  • Handle customer inquiries & queries via phone calls, to resolve their concerns in a timely and professional manner.
  • Provide accurate information on products/services offered by the company to meet customers' needs.
  • Identify opportunities to upsell/cross-sell relevant products/services based on customer feedback.
  • Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
  • Escalate complex issues to senior team members when necessary.

Preferred candidate profile

Must Have Graduation Degree.

Must have good communication skills, Interpersonal skills.

Contact Person: Gayatri Soni

Mail ID -

Office Address: Transcom: Office No 1501, th Floor, Nyati Enthral 12/1A, Mundhwa-Kharadi Bypass, Kharadi South Main Road, Kharadi, Pune, Maharashtra 411014

Interview Time - 10 am to 4:30 pm

Shift: Male 9 am to 9 pm any 9 hours

Female: 9 am to 8 pm any 9 hours

6 days working 1 rotational week off

**Please do carry hard copy of your cv**

Role: OtherIndustry Type: BPM / BPO

Department: Other

Employment Type: Full Time, Permanent

Role Category: Other

EducationUG: Any Graduate Role & responsibilities

Role: Customer Success Associate

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

EducationUG: Any Graduate

PG: Any Postgraduate

Role: Customer Service

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

EducationUG: Any GraduatePG: Any Postgraduate

Role: Customer Success Associate

Industry Type: BPM / BPODepartment: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education UG: Any GraduatePG: Any Postgraduate

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