Customer service team lead

20 hours ago

Pune, India PALMONAS Full time

Job Opening: Customer Service Team Lead – Palmonas Location: Koregaon Park, Pune Shift Timing: 12:00 PM – 9:00 PM (full-time, on-site) We are looking for a Customer Service Team Lead to join our fast-growing team at Palmonas. This role will be responsible for leading a young, dynamic customer service team, ensuring exceptional customer experience, and driving performance through coaching and problem-solving. Key Responsibilities: Lead and mentor a team of customer service executives. Handle escalations and provide quick, empathetic resolutions. Track, analyze, and improve customer service KPIs. Coordinate with retail and operations teams for smooth issue resolution. Build a culture of accountability, empathy, and continuous learning. What We’re Looking For: 4–6 years of experience in customer service (retail/jewellery/D2 C preferred). Prior team lead or supervisory experience. Strong communication and conflict-resolution skills. Ability to work in a fast-paced startup environment. Passion for customer delight and problem-solving.

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