Service Management Specialist
2 hours ago
Role: TSE_Service ManagementLocation: HyderabadWork Set-up: Onsite ( 3 days Hybrid)Compensation: 16,00,000 (Annually - Fixed)Duties:Technical Support Engineer - Service ManagementIn this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.Skills:Demonstrated creative problem-solving approach and strong analytical skillsMust be proficient with analyzing log files and standard debugging concept.Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals)Experience troubleshooting web applicationExperience in troubleshooting Java Script Code.Excellent communication skills (verbal and written)Education:Must have bachelor’s degree in Computer Science or related field (or equivalent degree and experience)2+ years providing customer facing technical support (Web based products or e-commerce preferred)2+ years of ServiceNow Development/Admin Experience is mandate
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Customer Service Specialist
2 weeks ago
Hyderabad, Telangana, India Avalanche High-Tech Enterprise Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionAvalanche High-Tech Enterprise is a comprehensive online platform that integrates recruitment services, IT solutions, and product development to meet all business needs. The platform seamlessly connects employers with top talent using advanced tools and algorithms. Our IT services include system integration, cloud solutions, cybersecurity,...
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Hyderabad, Telangana, India HSBC Full time ₹ 6,00,000 - ₹ 18,00,000 per yearSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...
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Enterprise Service Management Specialist
5 days ago
Hyderabad, India Deliveroo Full timeAbout the Role: The Deliveroo Enterprise Technology team conceives, designs, builds and sustains the IT services powering Deliveroo’s internal teams globally, as we transform the way customers eat. We continually drive service improvements and love to automate everything we can on our journey towards customer delight. As an Enterprise Service Management...
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Hyderabad, Telangana, India HSBC Global Services Limited Full timeSome careers shine brighter than others If you re looking for a career that will help you stand out join HSBC and fulfil your potential Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further HSBC is one of the largest banking and...
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Hyderabad, India HSBC Full timeJob Description Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the...
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Service Manager
2 weeks ago
Hyderabad, India SV Management Consultants Full timeRole:-Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business. This effort is aimed at establishing as a strong industry player and securing the leading market share. Location: -Hubli, Bangalore, Bellary, Hyderabad, Tirupati Responsibilities - Manage and supervise...
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Managed Services Client Delivery Specialist
5 days ago
Hyderabad, India NTT DATA Full timeJob Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT...
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Salesforce Service Cloud Specialist
1 week ago
Hyderabad, Bengaluru, Pune, India Kk Software Associates (Global) Private Limited Full timeJob Description Job description Job Title: Salesforce Service Cloud Specialist Desired Experience- 3+ years Job location Job Summary: We are seeking an experienced Salesforce Service Cloud Specialist to enhance our customer service capabilities through Salesforce Service Cloud and advanced AI-driven solutions. This role requires hands-on experience in...
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Customer Service Sales Specialist
7 days ago
Hyderabad, Telangana, India Bazaar Full timeCompany DescriptionBazaar helps you build your online store and start selling in just a few minutes. Reach new sellers across India, wherever you are. Test new marketing strategies, drive sales, and trade on the trust we've built with accurate, timely delivery.Role DescriptionThis is a full-time on-site role for a Customer Service Sales Specialist located in...
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Manager Servicing
7 days ago
Hyderabad/secunderabad, India Stalwart Management Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description:Job Summary :This position will be responsible for a specific Operations Department managing global day-to-day operating activities, product and service delivery, Turn Times, SLA Adherence, revenue recognition and growth; expense, cost and margin control, monthly, quarterly and annual financial goal management, group profitability, customer...
