It Service Management Specialist/associate Director, Service Management Specialist
5 days ago
Some careers shine brighter than others If you re looking for a career that will help you stand out join HSBC and fulfil your potential Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further HSBC is one of the largest banking and financial services organizations in the world with operations in 64 countries and territories We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realize their ambitions We are currently seeking an experienced professional to join our team in the role of Associate Director Service Management Specialist In this role you will Maintain and oversee the IT Service Incident Response and Recovery INCM 1 Control Operating Instructions procedures and supporting documentation Operate processes to ensure Controls and performance are met and can be evidenced whilst oversee key forums materials and MI reporting Contribute towards Continuous Improvement process through data analytics stakeholder and management feedback and industry best practices Support engagements with Audit 2LOD GCOO and external parties on Control or process-related reviews and queries and drive remediation of any resulting Audit actions Helios risks MSIIs etc Respond to changing organisational needs and help ensure processes and controls remain relevant and effective Build effective and supportive working relationships throughout IT Service Management and with stakeholders across various GBGIs To be successful in this role you should meet the following requirements Experience in service management processes like Incident Change Problem Service Level Management and or relevant working experience Self-motivated and an enthusiastic attitude Experience or knowledge of IT control framework understanding of risk culture in a financial institution The ability to deliver in a pressurised time critical environment prioritising own and team workloads Knowledge Experience of Service Management policies standards and processes General understanding of IT software hardware networks and operations Formal certification in Service Management such as ITIL qualification and or relevant working experience Excellent communication inter-personal and negotiating skills focusing on verbal remote and written communications inclusive of ability and experience in interacting with senior management Excellent leadership skills and people management experience Good decision making and problem-solving ability Strong analytical skills to understand and use metrics to draw conclusions Situational Leadership You ll achieve more when you join HSBC HSBC is committed to building a culture where all employees are valued respected and opinions count We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website Issued by - HSBC Software Development India
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