IT Service Management Specialist/Associate Director, Service Management Specialist
2 days ago
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Associate Director, Service Management Specialist
In this role you will:
• Maintain and oversee the IT Service Incident Response and Recovery INCM.1 Control, Operating Instructions, procedures, and supporting documentation.
• Operate processes to ensure Controls and performance are met and can be evidenced, whilst oversee key forums, materials, and MI reporting.
• Contribute towards Continuous Improvement process through data analytics, stakeholder and management feedback, and industry best practices
• Support engagements with Audit, 2LOD, GCOO, and external parties on Control or process-related reviews and queries, and drive remediation of any resulting Audit actions, Helios risks, MSIIs etc
• Respond to changing organisational needs and help ensure processes and controls remain relevant and effective.
• Build effective and supportive working relationships throughout IT Service Management and with stakeholders across various GBGIs. To be successful in this role you should meet the following requirements:
• Experience in service management processes like Incident, Change, Problem, Service Level Management and or relevant working experience.
• Self-motivated and an enthusiastic attitude.
• Experience or knowledge of IT control framework, understanding of risk culture in a financial institution.
• The ability to deliver in a pressurised time critical environment, prioritising own and team workloads.
• Knowledge/Experience of Service Management policies, standards and processes.
• General understanding of IT software, hardware, networks and operations.
• Formal certification in Service Management (such as ITIL qualification) and/or relevant working experience.
• Excellent communication, inter-personal and negotiating skills, focusing on verbal, remote and written communications, inclusive of ability and experience in interacting with senior management.
• Excellent leadership skills and people management experience.
• Good decision making and problem-solving ability.
• Strong analytical skills to understand and use metrics to draw conclusions.
• Situational Leadership.
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
-
Hyderabad, Telangana, India NTT DATA Full time ₹ 8,00,000 - ₹ 18,00,000 per yearMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Senior...
-
Customer Service Specialist
2 weeks ago
Hyderabad, Telangana, India Avalanche High-Tech Enterprise Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionAvalanche High-Tech Enterprise is a comprehensive online platform that integrates recruitment services, IT solutions, and product development to meet all business needs. The platform seamlessly connects employers with top talent using advanced tools and algorithms. Our IT services include system integration, cloud solutions, cybersecurity,...
-
Hyderabad, Telangana, India NTT Ltd. Full time ₹ 8,00,000 - ₹ 24,00,000 per yearMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Senior...
-
Payroll Specialist
6 days ago
Hyderabad, Telangana, India Abacus Service Full time ₹ 12,00,000 - ₹ 15,00,000 per yearJob Title: Payroll & Compliance Executive / Lead Payroll / specialist - payroll (Finance-Driven)Location: HyderabadIndustry: Staffing & Recruitment (General/Blue/Grey Collar Workforce)Employment Type: Full-timeJob Summary:We are seeking an experienced Payroll & Compliance professional with a strong finance background to manage high-volume payroll operations...
-
Hyderabad, Telangana, India NTT DATA Full time ₹ 12,00,000 - ₹ 36,00,000 per yearContinue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...
-
Customer Service Sales Specialist
4 days ago
Hyderabad, Telangana, India Bazaar Full timeCompany DescriptionBazaar helps you build your online store and start selling in just a few minutes. Reach new sellers across India, wherever you are. Test new marketing strategies, drive sales, and trade on the trust we've built with accurate, timely delivery.Role DescriptionThis is a full-time on-site role for a Customer Service Sales Specialist located in...
-
Hyderabad, Telangana, India NTT DATA Full time ₹ 1,04,000 - ₹ 1,30,878 per yearMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Senior...
-
Hyderabad, Telangana, India NTT Ltd. Full time ₹ 5,00,000 - ₹ 25,00,000 per yearMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Senior...
-
National Service Head
2 days ago
Hyderabad, Telangana, India SV Management Consultants Full time ₹ 1,80,000 - ₹ 3,00,000 per yearJob title: National Service Head (Commercial Vehicle)Location: HyderabadReports to: VP / Director - Aftermarket / Sales & MarketingThe National Service Head (Commercial Vehicle/Heavy Equipment) is responsible for defining and implementing the service strategy to maximize customer satisfaction, retention, and service revenue across all commercial vehicle...
-
Associate Director
6 days ago
Hyderabad, Telangana, India Keka HR Payroll Software Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout CompanyKeka has been a silent revolution in the making since our launch 8 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 8500 businesses across India and the world. Today we are India's #1 platform in the segment with the greatest number of new customers adopting the platform, all with zero...
