IT Service Management Specialist/Associate Director, Service Management Specialist
3 weeks ago
Job Description Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Associate Director, Service Management Specialist In This Role You Will - Maintain and oversee the IT Service Incident Response and Recovery INCM.1 Control, Operating Instructions, procedures, and supporting documentation. - Operate processes to ensure Controls and performance are met and can be evidenced, whilst oversee key forums, materials, and MI reporting. - Contribute towards Continuous Improvement process through data analytics, stakeholder and management feedback, and industry best practices - Support engagements with Audit, 2LOD, GCOO, and external parties on Control or process-related reviews and queries, and drive remediation of any resulting Audit actions, Helios risks, MSIIs etc - Respond to changing organisational needs and help ensure processes and controls remain relevant and effective. - Build effective and supportive working relationships throughout IT Service Management and with stakeholders across various GBGIs. To be successful in this role you should meet the following requirements: - Experience in service management processes like Incident, Change, Problem, Service Level Management and or relevant working experience. - Self-motivated and an enthusiastic attitude. - Experience or knowledge of IT control framework, understanding of risk culture in a financial institution. - The ability to deliver in a pressurised time critical environment, prioritising own and team workloads. - Knowledge/Experience of Service Management policies, standards and processes. - General understanding of IT software, hardware, networks and operations. - Formal certification in Service Management (such as ITIL qualification) and/or relevant working experience. - Excellent communication, inter-personal and negotiating skills, focusing on verbal, remote and written communications, inclusive of ability and experience in interacting with senior management. - Excellent leadership skills and people management experience. - Good decision making and problem-solving ability. - Strong analytical skills to understand and use metrics to draw conclusions. - Situational Leadership. You'll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Software Development India
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Hyderabad, Telangana, India HSBC Global Services Limited Full timeSome careers shine brighter than others If you re looking for a career that will help you stand out join HSBC and fulfil your potential Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further HSBC is one of the largest banking and...
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Hyderabad, Telangana, India HSBC Full time ₹ 6,00,000 - ₹ 18,00,000 per yearSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...
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IT Service Management Specialist
2 days ago
India Evlv Full timeTitle: IT Service Management Specialist (ITSM Specialist) Sector: IT & Services Consulting Location: Permanent Work From Home (Anywhere in India) Duration: 1 year - Renewable contract Working Hours: Monday to Friday, Eastern Standard Time Zone The IT Service Management Specialist will provide support for the Managed Services tool sets and supporting...
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IT Service Management Specialist
2 days ago
India Evlv Full timeTitle: IT Service Management Specialist (ITSM Specialist)Sector: IT & Services ConsultingLocation: Permanent Work From Home (Anywhere in India)Duration: 1 year - Renewable contractWorking Hours: Monday to Friday, Eastern Standard Time ZoneThe IT Service Management Specialist will provide support for the Managed Services tool sets and supporting processes and...
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IT Service Management Specialist
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India Evlv Full timeTitle: IT Service Management Specialist (ITSM Specialist) Sector: IT & Services Consulting Location: Permanent Work From Home (Anywhere in India) Duration: 1 year - Renewable contract Working Hours: Monday to Friday, Eastern Standard Time Zone The IT Service Management Specialist will provide support for the Managed Services tool sets and supporting...
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hyderabad, India HSBC Full timeSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...
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