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ServiceNow consultant

2 months ago


Bengaluru, India Skywaves Rise Full time

Role: ServiceNow Consultant

Location: Bengaluru/Gurugram

Job type: Full time/contract

Work Type: Onsite


Job Description:

  • Minimum 6-12 years of experience collaborating with teams to understand requirements and pain points, and translating them into functional specifications.
  • Design, configure, and customize ServiceNow modules for Sales and Order Management / Network Inventory Management.
  • Implement best practices for legal service management using ServiceNow, aligning solutions with organizational goals.
  • Conduct workshops and training sessions to ensure successful adoption of ServiceNow solutions by end-users.
  • Perform system testing, troubleshooting, and issue resolution during the implementation phase.
  • Collaborate with technical teams to define system integrations, ensuring seamless data flow between applications.
  • Stay updated with ServiceNow platform advancements and legal industry trends, incorporating them into solution design.
  • Provide ongoing support to end-users, addressing queries and issues related to the ServiceNow platform.
  • Document processes, configurations, and solutions, creating comprehensive user guides and training materials.
  • Proven 6+ years’ experience as a functional consultant or business analyst in legal services management.
  • In-depth understanding of organizational processes and workflows.
  • Strong expertise in configuring and customizing the ServiceNow platform for legal service management.
  • Excellent communication and interpersonal skills.
  • ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus.