Customer Success Specialist

3 weeks ago

New Delhi, India Studium Full time

Customer Success Specialist – Delhi NCR

📍 Location: Delhi NCR (On-site; no WFH/hybrid option)

💼 Employment Type: Full-time

🏢 Industry: SaaS | EdTech | Higher Education Quality Assurance

📊 Reports To: Head – Customer Success

CTC - Rs. 3 Lacs to 6 Lacs

About Studium

Studium is India’s most advanced accreditation intelligence platform. We help universities and colleges simplify and excel in NAAC, NBA, NIRF, and AACSB accreditations through smart, data-driven tools.

Our clients include premier institutions like IIMs, NMIMS, DY Patil, and more. Backed by experienced investors and academic leaders, Studium is revolutionizing quality assurance in education.

🌐 Learn more: www.studiumtech.in


Role Overview

We are looking for a Customer Success Specialist (Delhi NCR) to manage client relationships and support new business development.

  • 70% Customer Success | 30% Business Growth
  • You’ll be Studium’s key representative in Delhi NCR, working directly with top colleges and universities.

This role is ideal for someone who is proactive, people-driven, and excited about shaping the future of higher education.


Key Responsibilities 🎯Customer Success

  • Act as the primary contact for all active clients in Delhi NCR
  • Conduct regular college visits to support adoption and implementation of Studium tools
  • Help institutions interpret accreditation insights and use our apps (e.g., NIRF Analysis, Alumni Tracking, Smart OBE)
  • Train faculty and administrators on product usage
  • Ensure client satisfaction, timely resolution, and strategic follow-up

🚀 Business Development

  • Support outreach to new institutions in the region
  • Participate in early-stage meetings, demos, and presentations
  • Represent Studium at academic events and networking forums

📘 Domain Enablement

  • Understand accreditation frameworks (NAAC, NBA, NIRF, AACSB)
  • Position Studium as a trusted domain expert, not just a software provider
  • Share client feedback with internal teams for product improvements

📍 Coordination & Training

  • Report regional activities and insights to HQ
  • Attend one-time training and onboarding at Studium HQ in Pune
  • Role is fully based in Delhi NCR with client-site travel as required

Ideal Candidate Profile 👤

  • Master’s degree preferred (Education, Management, Policy, or related areas)
  • Excellent communication and interpersonal skills
  • Street-smart, proactive, and quick learner
  • Experience in client management, EdTech, SaaS, or higher education is a plus
  • Must be based in Delhi NCR and willing to travel frequently within the region

What We Offer 🌟

  • A mission-driven role at the forefront of higher education transformation
  • Opportunity to work with top-tier institutions and leaders
  • Comprehensive onboarding and domain training at Pune HQ
  • Exposure to product, strategy, and data teams in a fast-growing startup

🔗 Interested? Apply now and be part of our mission to make quality assurance simple, structured, and data-driven.

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