Customer Success Specialist

3 weeks ago

New Delhi, India Studium Full time

Customer Success Specialist – Delhi NCR

Location: Delhi NCR (On-site; no WFH/hybrid option)

Employment Type: Full-time

Industry: SaaS | EdTech | Higher Education Quality Assurance

Reports To: Head – Customer Success

CTC - Rs. 3 Lacs to 6 Lacs

About Studium

Studium is India’s most advanced accreditation intelligence platform . We help universities and colleges simplify and excel in NAAC, NBA, NIRF, and AACSB accreditations through smart, data-driven tools.

Our clients include premier institutions like IIMs, NMIMS, DY Patil , and more. Backed by experienced investors and academic leaders, Studium is revolutionizing quality assurance in education .

Learn more:


Role Overview

We are looking for a Customer Success Specialist (Delhi NCR) to manage client relationships and support new business development.

  • 70% Customer Success | 30% Business Growth
  • You’ll be Studium’s key representative in Delhi NCR , working directly with top colleges and universities.

This role is ideal for someone who is proactive, people-driven, and excited about shaping the future of higher education .


Key Responsibilities Customer Success

  • Act as the primary contact for all active clients in Delhi NCR
  • Conduct regular college visits to support adoption and implementation of Studium tools
  • Help institutions interpret accreditation insights and use our apps (e.g., NIRF Analysis, Alumni Tracking, Smart OBE)
  • Train faculty and administrators on product usage
  • Ensure client satisfaction, timely resolution, and strategic follow-up

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