Business Excellence

1 week ago


Bangalore Urban, India Sagility Full time

Responsibilities :

  • Around 15 to 18 years, with approx 10+ years of BPO experience
  • Prior experience in US healthcare BPO (Payer) is necessary
  • Candidates with stability preferred in terms of previous job changes
  • Preferably, should have leadership experience in manufacturing/ services in the field of Quality/ Excellence/ Operations/Automation
  • Work experience in MNCs or reputed organizations will be an added advantage.


The responsibilities include, but not limited to, the following:

  • Quality Assurance
  • Ensure Program Quality objectives and SLA’s are met.
  • Ensure Program Quality measurements are reflective of Quality levels perceived by the client
  • Value Creation
  • Deliver tangible value to the clients thru
  • Process Reengineering, Transformation projects leveraging Digital capability ( Automation, Analytics, etc.)
  • Cross geo/cross tower projects
  • Drive client specific initiatives
  • Efficiency Improvement
  • Reduce cost of operations
  • Reduce cost of quality
  • Improve productivity
  • Optimize Spans & Ratios
  • Utilization Improvement
  • Speed To Proficiency – Learning curve reduction
  • Delivery Excellence
  • Improve process capability
  • Improve end to end service delivery processes
  • Build and leverage Continuous Improvement
  • Meet SLA commitments
  • Lead and manage Interventions
  • Standard Methods and Practices
  • Design and deploy Practice Capability & Maturity Models
  • Standard Methodologies, Playbooks
  • Business Health & Compliance
  • People Management
  • Ensure employee engagement thru strong people connect and managing grievances with the help of HRBP and leadership team as appropriate
  • Drive team upskilling initiatives
  • Ensure appropriate staffing and back up plans to ensure business continuity
  • Client relationship
  • Manage client conversations w.r.t. Quality and Continuous Improvement
  • Periodically present value-adds in business reviews
  • Manage and drive client satisfaction improvement projects and key actions


Desired skills and qualification

Must possess a Graduate degree.


  • Masters in Business Administration or any Post-graduation will be an advantage
  • Certified Six Sigma Black Belt from reputed institutes/companies like ASQ, ISI, GE, Genpact or similar; with minimum 6 years of experience in the role of Quality at various levels. MBB training or certification would be an added advantage
  • PMP or Prince2 or similar Project Management certification
  • ISO 9001, COPC certifications / experience would be desirable



  • bangalore, India Sagility Full time

    Responsibilities :Around 15 to 18 years, with approx 10+ years of BPO experiencePrior experience in US healthcare BPO (Payer) is necessaryCandidates with stability preferred in terms of previous job changesPreferably, should have leadership experience in manufacturing/ services in the field of Quality/ Excellence/ Operations/AutomationWork experience in MNCs...


  • Bangalore, India Computacenter Full time

    Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the...


  • Bangalore, India Computacenter Full time

    Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the...

  • Lead Specialist

    6 months ago


    Bangalore, India Gallagher Center of Excellence (GCoE) Full time

    Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself.   Gallagher, a global industry leader in insurance, risk management, and...


  • bangalore, India Computacenter Full time

    Life on the teamAre you passionate about Service desk Opportunities and ready to explore your capabilities?Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to...


  • bangalore, India Airtel Business Full time

    Job Description: Bharti Airtel is a leading telecommunications services provider and is the operating company for B2B and B2C telecom Solutions and Services. The enterprise service arm of Bharti Airtel provides integrated voice & data standalone service products to a set of corporate & Govt customers for addressing their connectivity and business...


  • bangalore, India Computacenter Full time

    Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance...


  • bangalore, India Computacenter Full time

    Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance...


  • bangalore, India Computacenter Full time

    Life on the teamAre you passionate about Service desk Opportunities and ready to explore your capabilities?Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to...


  • Bangalore Urban, India Publicis Re:Sources Full time

    Job Description:Should have rich working experience in “Project & Portfolio Management” domain as a Business Analyst/ Consultant, with a good understanding of Project lifecycle, Project Planning, Resource Management, Estimation & Pricing, Project Forecast & Billing, etc. • Should have rich experience working with one or more PPM tools including...

  • Sr. Business Analyst

    2 months ago


    Bangalore Urban, India AppsForBharat Full time

    About AppsForBharat (Sri Mandir App) AppsForBharat, a series B funded faith-tech startup, is backed by India’s best venture capital investors including Fundamentum, Susquehanna Asia VC, Peak XV partners (prev. Sequoia Capital), Elevation Capital, & BEENEXT. Our highly ambitious and audacious team comprises alumni from prestigious institutions like IITs &...

  • Sr. Business Analyst

    2 months ago


    Bangalore Urban, India AppsForBharat Full time

    About AppsForBharat (Sri Mandir App) AppsForBharat, a series B funded faith-tech startup, is backed by India’s best venture capital investors including Fundamentum, Susquehanna Asia VC, Peak XV partners (prev. Sequoia Capital), Elevation Capital, & BEENEXT. Our highly ambitious and audacious team comprises alumni from prestigious institutions like IITs &...


  • Bangalore Urban, India LexAnalytico Consulting Full time

    Role: Business Development AssociateLexAnalytico is inviting applications for the Business Development Associate/Manager position. The person in this position will get opportunities to set up BD functions from scratch and lead business development efforts.Qualification & Skills Required:• 0-2 years of experience in Sales, Marketing, and Business...


  • Bangalore Urban, India LexAnalytico Consulting Full time

    Role: Business Development Associate LexAnalytico is inviting applications for the Business Development Associate/Manager position. The person in this position will get opportunities to set up BD functions from scratch and lead business development efforts. Qualification & Skills Required: • 0-2 years of experience in Sales, Marketing, and Business...


  • bangalore, India RELIX HR Consulting Pvt Ltd - Recruitment Partner for Excellence Full time

    JD - Business Development Manager / Sr Manager·       Good experience in EMS / Contract Manufacturing Services  ·       Prospecting the new customers, Response to RFQs·       Techno-Commercial discussions with the customer·       Sales presentations with Payment collection including credit exposure·       Support new...


  • Bangalore Urban, India The Mom Store Full time

    The ideal candidate is a motivated, organized, and creative individual who welcomes the challenges of acquiring and developing new business through sales efforts. You will build key customer relationships, identify business opportunities, and close business deals while maintaining an extensive knowledge of current market conditions. ResponsibilitiesOnboard...


  • Bangalore Urban, India The Mom Store Full time

    The ideal candidate is a motivated, organized, and creative individual who welcomes the challenges of acquiring and developing new business through sales efforts. You will build key customer relationships, identify business opportunities, and close business deals while maintaining an extensive knowledge of current market conditions. Responsibilities ...


  • Bangalore Urban, India YASH Technologies Full time

    GCC Regional Business Lead for Market Development -- Job Description Company Description YASH Technologies is a 25+ year-young company with a goal to quadruple our revenue in the next 4 years. The kind of energy typical in a start-up, mixed with a strong foundation is what you will get to see at YASH today. As they say, what got you this far is not...


  • Bangalore Urban, India YASH Technologies Full time

    GCC Regional Business Lead for Market Development -- Job Description Company DescriptionYASH Technologies is a 25+ year-young company with a goal to quadruple our revenue in the next 4 years. The kind of energy typical in a start-up, mixed with a strong foundation is what you will get to see at YASH today. As they say, what got you this far is not enough to...


  • Bangalore Urban, India Galleria di Lux Full time

    Company DescriptionGalleria di Lux is a Luxury Retail destination in Bangalore Urban, offering a curated selection of premium products from renowned luxury fashion labels. Our products, including shoes, bags, small leather goods, and accessories, are meticulously chosen to cater to the sophisticated preferences of discerning shoppers. With a sourcing team...