Business Excellence Specialist
3 weeks ago
Life on the team
Are you passionate about Service desk Opportunities and ready to explore your capabilities?
Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking.
What you’ll do
The Operational Excellence Specialist will work across Remote Service Ops to drive changes to reduce our cost to serve and increase User Experience and efficiency. Responsible for managing a portfolio of customers. Support the development of the Practices and Capabilities, working with the wider management team to effectively and efficiently introduce innovation and change to our people and operational management processes and tools. Driving change applying the operational excellence framework key elements In-life commitments, Automation, Quality, Service Model Optimisations and best practice.
What you’ll need
Delivering against in-life commitments
- Driving and tracking the delivery of in life contractual commitments
- Identifying optimisation opportunities & creation of optimisation roadmaps in conjunction with
- Operations and Deliver Leadership
- Providing support for the adoption of technologies and channel shift activities
- Benefit realisation tracking and delivery
- Associated reporting and governance updates
Identifying, driving & delivering automation opportunities
- Identifying opportunity and creating pipeline of opportunities
- Quantification and validation of opportunities
- Presentation of opportunity to Operations/Delivery leadership
- Driving and tracking Approvals to proceed in conjunction with Delivery Leadership
- Oversight of the E2E automation process
- Benefit realisation tracking and delivery (ROI)
- Associated reporting and governance updates
Quality & Knowledge Management
- Governance of operational adherence to Quality Framework
- Governance of operational adherence to Knowledge Management processes,
- Support production and analysis of knowledge reporting,
- Identify optimisation opportunities highlighted
- Benefit realisation tracking and delivery
- Associated reporting and governance updates
Service Model Review
- Governance of Operational adherence to agreed/defined Service Model
- Identification and escalation of non-standard roles within Operational Delivery
- Benefit realisation tracking and delivery
- Associated reporting and governance updates
- Matrix Task Management for Process Analyst/Operations Analyst
- Validation of continual service optimisations identified and presented
- Governance and tracking of Process Analyst/Ops Analyst adherence to milestones agreed
- Point of escalation for Process Analyst/Ops Analyst
AdHoc Business Request
Provide support for Ad hoc business requests; such as but not limited to project support, pre sales support and business case justification
Experience & Education:
- 8-12 Years experience
- Bachelor's degree in a relevant field or equivalent work experience or relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).
About us
With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.
Learning and development
Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it’s a well-trodden path or a completely new part of the business – we’ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential.
You belong
We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve. Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need. We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.
-
Business excellence specialist
3 weeks ago
Bangalore, India Computacenter Full timeLife on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the...
-
bangalore, India Computacenter Full timeLife on the teamAre you passionate about Service desk Opportunities and ready to explore your capabilities?Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to...
-
Lead Specialist
5 months ago
Bangalore, India Gallagher Center of Excellence (GCoE) Full timeIntroduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and...
-
bangalore, India Computacenter Full timeLife on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance...
-
Computacenter | Business Excellence Specialist
3 weeks ago
bangalore, India Computacenter Full timeLife on the teamAre you passionate about Service desk Opportunities and ready to explore your capabilities?Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to...
-
bangalore, India Computacenter Full timeLife on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance...
-
Business Excellence
5 days ago
Bangalore Urban, India Sagility Full timeResponsibilities :Around 15 to 18 years, with approx 10+ years of BPO experiencePrior experience in US healthcare BPO (Payer) is necessaryCandidates with stability preferred in terms of previous job changesPreferably, should have leadership experience in manufacturing/ services in the field of Quality/ Excellence/ Operations/AutomationWork experience in MNCs...
-
Business development specialist
4 days ago
Bangalore, India Hashout Technologies Full timeCompany Description Hashout Technologies, based in Bangalore, India, offers engineering services to global companies with a focus on delivering high-quality solutions using industry best practices. Role Description This is a full-time hybrid role for a Business Development Specialist at Hashout Technologies. The Specialist will be responsible for...
-
Business Presentation Specialist
1 week ago
Bangalore, India Hire Rightt - Executive Search Full timeTitle: Business Presentation Specialist Salary: USD 3500 + Benefits Location: Dubai (on-site) Core duties : Develop visually appealing and data-driven presentations tailored to client proposals, sales pitches, and internal communications. Conduct thorough research to gather market insights and trends for inclusion in marketing reports and...
-
Business presentation specialist
3 weeks ago
Bangalore, India Sustainability Economics Full timeJob Title: Business Presentation Specialist Location: Bengaluru, Karnataka About the Company: Sustainability Economics is a global organization dedicated to targeting markets in the US, Japan, EU, UK, Canada, and Singapore. Pioneering Lifecycle Management of E2 E Net-Zero transitions, we employ an automation-first approach. Our...
-
Business Development Specialist
5 days ago
Bangalore, India Hashout Technologies Full timeCompany Description Hashout Technologies, based in Bangalore, India, offers engineering services to global companies with a focus on delivering high-quality solutions using industry best practices. Role Description This is a full-time hybrid role for a Business Development Specialist at Hashout Technologies . The Specialist will be responsible for...
-
Sagility | Business Excellence
5 days ago
bangalore, India Sagility Full timeResponsibilities :Around 15 to 18 years, with approx 10+ years of BPO experiencePrior experience in US healthcare BPO (Payer) is necessaryCandidates with stability preferred in terms of previous job changesPreferably, should have leadership experience in manufacturing/ services in the field of Quality/ Excellence/ Operations/AutomationWork experience in MNCs...
-
Business excellence manager
4 weeks ago
Bangalore, India EdgeVerve Full timeObjective To enable implementation of standardized delivery, product engineering practices across product development, implementation and support projects; perform product release governance reviews/delivery risk reviews and process adherence checks participate in the sales cycle (RFI/RFP responses, proposal reviews) Responsibilities Strategize and...
-
Business Presentation Specialist
3 weeks ago
Bangalore, India Sustainability Economics Full timeJob Title: Business Presentation Specialist Location: Bengaluru, Karnataka About the Company: Sustainability Economics is a global organization dedicated to targeting markets in the US, Japan, EU, UK, Canada, and Singapore. Pioneering Lifecycle Management of E2E Net-Zero transitions, we employ an automation-first approach. Our...
-
bangalore, India Frutta - Corporate Refreshment & Experience Specialist Full timeFRUTTA is an innovative Food Tech Start-up founded by alumni from the Indian Institute of Management, Ahmedabad (IIMA). We specialize in bringing convenience and flexibility to Corporates by aggregating snacks, food, and special events. From healthy snacks, breakfast, lunch, dinner, and fruit bowls to live counters and gourmet meals, we’ve got it all...
-
Business Development Specialist
4 weeks ago
Bangalore, India Verzital Consulting Full timeJob Role / Title: Business Development Specialist Employment Type: Full Time (Work from Office) Permanent Education : UG: Any Specialization Relevant Experience: 1 year to 3 years Working Days – Monday to Sunday with a weekly off on a day other than Sunday. Verzital Consulting is hiring on behalf it's client with over a decade of...
-
Business Development Specialist
1 week ago
Bangalore, India Verzital Consulting Full timeJob Role / Title: Business Development Specialist Employment Type: Full Time (Work from Office) Permanent Education : UG: Any Specialization Relevant Experience: 1 year to 3 years Working Days – Monday to Sunday with a weekly off on a day other than Sunday. Verzital Consulting is hiring on behalf it's client with over a decade of...
-
Business presentation specialist
3 weeks ago
Bangalore, India E-Hireo Full timeJOB DESCRIPTION Experience : 4 - 7 Yrs Location : Bengaluru Designation : Business Presentation Specialist Key Responsibilities: Presentation Creation & Design: Develop and design high-quality, visually engaging Power Point, Google Slides, or other digital presentations. Transform complex data and ideas into clear, concise, and...
-
bangalore, India Hashout Technologies Full timeCompany DescriptionHashout Technologies, based in Bangalore, India, offers engineering services to global companies with a focus on delivering high-quality solutions using industry best practices.Role DescriptionThis is a full-time hybrid role for a Business Development Specialist at Hashout Technologies . The Specialist will be responsible for tasks such as...
-
MeitY- nasscom Center of Excellence | Lead
2 months ago
bangalore, India MeitY- nasscom Center of Excellence Full timeLocation – Bengaluru, Karnataka, IndiaThe Centre of Excellence (CoE) is dedicated to building a robust innovation ecosystem in India to solve industry challenges by collaborating with enterprises, government departments, premier institutes, and start-ups.MSMEs are a crucial segment of the economy that requires support for digitalization. The CoE is...
