Lead Customer Care Engineer
4 months ago
Minimum Educational Qualification:
Must have a Bachelor of Engineering (BE) in Electronics/Instrumentation with a minimum of 75% marks in aggregate. Proven experience (4-5 years) in handling XRF instruments.
Skills, Knowledge, and Experience Requirement:
Responsibility:
Deliver world-class experience to customers by providing proactive service support for our equipment and software. Provide pre-installation, installation, and warranty services. Meet or exceed the business commercial plan. Embrace the Thermo Fisher culture and methodology to meet all service goals and objectives. Collaborate closely with other functions like Sales, Supply Chain, Finance, etc. to ensure targeted organic growth for the business.
Skills:
Ability to plan and ensure on-time execution of PM, BD, and installations to meet customer requirements and business revenue targets. Proficient in handling high-value sensitive electrical and electronic-based equipment. Willingness to travel frequently, as the role demands extensive touring. Excellent communication skills in English, both verbal and written.
Knowledge:
In-depth knowledge of XRF is necessary to manage and grow the business. Familiarity with XRF and sector-specific processes is a plus. Ability to manage customer requirements and applications. Knowledge and experience of component-level fault finding and repair will be beneficial. Experience in handling Microsoft OS, both new and older versions.
Experience:
Experience working in the Metal & Cement Industries is required. Process knowledge of metals like Steel, Copper, and Aluminum will be an added advantage. Experience in planning and carrying out installation and commissioning of high-cost instruments. Proficiency in the latest computer hardware and software is essential.-
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