Customer Care Executive
2 weeks ago
Our Product InnovationsSales OutsourcingStrategies for OutreachMarket TrendsTeam Management
Team Management
**10 Roles and Responsibilities of Customer Care Executive in a BPO**This post explains what it means to be a Customer Service Associate. Find out the roles and responsibilities of a Customer Care Executive in a BPO.
July 19, 20235 MinutesTooba Khan
CONTENTS
- Customer Care Executive: Meaning and Definition
- What are the Roles and Responsibilities of a Customer Care Executive in a BPO?
- Summing Up with Customer Care Executive Roles
Every employee of every department needs to perform a set of duties and functions. When everyone knows their part and plays it accordingly, it ensures the smooth functioning of the organization. The roles and responsibilities of a customer care executive in a BPO or any other company should also be carried out judiciously. Customer Care Executive in a Business Process Outsourcing is responsiblee to keep a positive relationship with customer. They also provide customers satisfaction with the products or services delivered by client organization. The responsibilities of a Customer Care Executive may vary depending on the type of industry and client.
Customer service Jobs in Noida
**Customer Care Executive: Meaning and Definition**
A customer service executive is a professional who handles customers on behalf of the business. When a customer is faced with any issue or has a query or complaint regarding the products and services of the company, the customer care executive is the first point of contact for them. In other words, the customer support executive is the voice and face of a brand.
**What are the Roles and Responsibilities of a Customer Care Executive in a BPO?**
Customer service is not about receiving and making calls to customers or trying to sell them your products or services. The strategic process aims to satisfy the customers, i.e., increase CSAT (Customer Satisfaction), by listening to them and solving their problems.
Image - Roles and Responsibilities of a Customer care Executive in a BPO
According to a typical Customer Care Officer job description, the primary roles of a customer care executive in a BPO are as follows:
- Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.
- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
- Analyzing and reporting customer data to devise new strategies or update the existing ones
- Making appointments that fit into the schedule of the client and the customer.
- Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
- Assisting them if they are facing a problem and troubleshooting it.
- Ensuring the customer has a positive experience with the company.
- Fostering a healthy relationship between the client and the customer.
- Overseeing timely delivery and payment of sales orders.
- Handling all Voice and Non-Voice Processes in BPOs & Call centers.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹18,145.88 - ₹25,033.41 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
-
Customer Care Executive
5 months ago
Coimbatore, Tamil Nadu, India Anbu Sri Sai Home Health Care Full time**Position: Customer Care Executive** **Location**: Singanallur, Coimbatore **Company Overview**: Anbu Sri Sai Home Health Care is a leading Health Care/Nursing Care company dedicated to providing exceptional Brand/services and delivering an outstanding customer experience. We prioritize customer satisfaction and are committed to building lasting...
-
Customer Care Executive
2 weeks ago
Chennai, Tamil Nadu, India Aionion Investment Services Private Limited Full timeA Customer Care Executive is responsible for ensuring a positive experience for customers by addressing inquiries, resolving issues, and providing information about products or services. Here’s a typical job description for a fresher in this role: **Customer Care Executive Responsibilities**: - Provide accurate information about products and services to...
-
Customer Care Executive
3 weeks ago
Chennai, Tamil Nadu, India Transenergy Private Limited Full timeAccording to a typical Customer Care Officer job description, the primary roles of a customer care executive in a BPO are as follows. - Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script. - Conducting surveys to collect data about customer satisfaction, churn rate, brand image...
-
Customer Care Executive
5 months ago
Chennai, Tamil Nadu, India Sri Amman traders Full timeCustomer care executive Qualification above 12th Languages basic English and Tamil Basic computer knowledge Timing 10am to 6pm Location - Tidel park Fresher or experienced Salary upto 25k. Pay: ₹21,000.00 - ₹25,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Work Location: In person **Speak with the...
-
Customer Care Executive
5 months ago
Chennai, India Telecaller executive Full time**Pulled from the full job description** - Flexible schedule - Health insurance - Paid sick time - Paid time off ₹15,000 - ₹20,000 a month Job type Permanent Fresher Full-time Shift and schedule Day shift Benefits & Perks Paid time off, Paid sick time **Benefits**: Pulled from the full job description Flexible schedule Paid sick time Paid time off Job...
-
Customer Care Executive
1 month ago
Alandur, Chennai, Tamil Nadu, India NIBS PHOENIX HR SOLUTIONS Full time**Job Title**: Customer Care Executive **Reports To**: Customer Care Manager or Supervisor **Location**: [Chennai] **Employment Type**: Full-Time **Qualifications**: - High school diploma or equivalent (Bachelor's degree preferred). - Proven experience in Sales, b2b, Client and customer service or a related field (1-2 years preferred). Pay:...
-
Customer Care Executive
5 months ago
Chennai, Tamil Nadu, India dfcs technologies ltd Full timeDesignation: Customer Care Executive 1. with Degree or without degree 2.Immediate joiners. 3.Must have good fluency in Hindi 4. Location: Chennai 5. Salary As per standards 6. Rotational shift timings 7. Rotational weekoffs **Salary**: ₹9,000.00 - ₹14,000.00 per month Schedule: - Rotational shift - Weekend availability Supplemental pay...
-
Customer Care Executive
5 months ago
Mogappair West, Chennai, Tamil Nadu, India netronix software pvt ltd Full timeCustomer care executives are experts in customer service, providing high-stakes customer service in large organizations and managing teams of customer care representatives. - Any industry that involves business-to-customer sales employs customer care executives. **Job Types**: Full-time, Permanent, Fresher Pay: ₹8,086.00 - ₹26,083.77 per...
-
Looking for Customer Care Executive
2 months ago
Chennai, Tamil Nadu, India Pink FitnessOne group limited Full time**Greetings from FitnessONE** We have an opening for Customer Care Executive in our Corporate Office. Qualification: Any Degree Experience: 1 to 2 years of Experience in Customer Care Executive. **Salary**: 13k to 16k Location: Chennai Nungambakkam Shift Timings: 9.30 am to 6.00 pm. **JOB DESCRIPTION**: - conducting customer satisfaction surveys to...
-
Customer Care Executive- Singasandra
3 weeks ago
Chennai District, Tamil Nadu, India SIRUVASRI ENTERPRISES Full timewe need customer care executive designation : customer care executive location : Bangalore, singsandra experience : 2-4 years salary : 18k-20k female only can apply immediate joiners can apply Pay: ₹18,000.00 - ₹25,023.07 per month **Education**: - Bachelor's (preferred) **Experience**: - Technical support: 1 year (required) - customer care...
-
Customer Care Executive
5 months ago
Chennai, Tamil Nadu, India INVENTAA Full time**About Us**: **Inventaa - Excellence Through Innovation** At Inventaa, we take pride in being a leading manufacturer of innovative indoor and outdoor lighting products. Established with a passion for creating cutting-edge solutions, we have consistently set the benchmark for excellence in the lighting...
-
Customer Care Executive
5 months ago
Chennai, Tamil Nadu, India Upgrade Consulting Full timeHi job seekers Greetings of the day!!!! Work from office Profile: - Customer Support Executive Location: - Chennai Qualification: - Fresher/Experienced/Graduate/Undergraduate can apply Shifts: - Rotational shifts Working days: - 6 days working with 1 rotational off **Salary**: - 2.2 LPA - 2.6 LPA Job Description : Customer Care Process (NO...
-
Customer Care Executive
5 months ago
Perungudi, Chennai, Tamil Nadu, India JAYATHIREES BUSINESS SOLUTIOS PVT LTD Full timeJOB DESCRIPTION: Designation: Customer Care Executive Qualification: Any Degree Age: 18 to 30 Experience: 0 to 2 benefits: provident fund, ESI, Medical Insurance Gender : Male Pay: ₹14,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Paid time off - Provident Fund Schedule: - Day shift Supplemental pay types: - Overtime pay -...
-
Customer Care Executive
4 weeks ago
T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time**Job Summary**: MrMed is looking for Customer Care Executives to assist its customers for order support over telephone/ chat channels. As a sales & support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed is India’s largest online...
-
Customer Care Ba3
2 days ago
Chennai, Tamil Nadu, India Barclays Full timeAs a Barclays “Customer Care” you may be assessed on provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Essential skills: - Under-Graduate/Graduate/Post-Graduate in any discipline - Experience of working in a customer facing service environment - Effective...
-
Customer Care Executive
5 months ago
Nungambakkam, Chennai, Tamil Nadu, India Rmitha Power and Infra Private Limited Full time**SEMJA** is Upcoming Technology-driven Transportation company dedicated to revolutionizing the way people commute. With a commitment to providing safe, reliable, and convenient transportation solutions. **Position Overview**: We are seeking enthusiastic and driven individuals to join our team as. As a Customer Care Executive at **SEMJA**, you will play a...
-
Customer Care Executive
5 months ago
Nungambakkam, Chennai, Tamil Nadu, India Rmitha Power and Infra Private Limited Full time**SEMJA** is Upcoming Technology-driven Transportation company dedicated to revolutionizing the way people commute. With a commitment to providing safe, reliable, and convenient transportation solutions. **Position Overview**: We are seeking enthusiastic and driven individuals to join our team as. As a Customer Care Executive at **SEMJA**, you will play a...
-
Looking for Customer Care Executive
2 months ago
Chennai, Tamil Nadu, India Pink FitnessOne private limited Full time**Greetings from FitnessONE** We have an opening for Customer Care Executive For Fitnessone Corporate Office. Qualification: Any Degree Experience: 1 to 2 years of Experience In Voice Process **Salary**: 13k to 17k Location: Nungambakkam Shift Timings: 9.30am to 6.00pm - Conducting customer satisfaction surveys to understand what areas of the company's...
-
Customer Care Executive
5 months ago
Erode, Tamil Nadu, India Tillvaxt Hr Solution Full timeHiring for Customer Care Executive for Skincare product Shop Location :Erode - Musuvanna Street, Kaikolar Thottam, Chidambaram colony Experience : fresher -3 years we're looking for Customer support for counter sales Preferred Gender: Female Whatsapp: 7200140910 Pay: ₹150,000.00 - ₹200,000.00 per year **Benefits**: - Provident Fund Shift: - Day...
-
Customer Care Executive
5 months ago
Perungudi, Chennai, Tamil Nadu, India Fin Bulls Full time_**We are hiring **_ - **Post: Customer Care Executive**_ - **Location: Perungudi, Chennai**_ - **Key responsibilities**:_ - _A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Managing incoming calls and customer service inquiries. Providing information about...