Customer Care Executive

5 months ago

Nungambakkam Chennai Tamil Nadu, India Rmitha Power and Infra Private Limited Full time

**SEMJA** is Upcoming Technology-driven Transportation company dedicated to revolutionizing the way people commute. With a commitment to providing safe, reliable, and convenient transportation solutions.

**Position Overview**:
We are seeking enthusiastic and driven individuals to join our team as. As a Customer Care Executive at **SEMJA**, you will play a crucial role in engaging with our customers, addressing their queries, and promoting our services. You will be responsible for delivering exceptional customer service while also contributing to the growth and success of our business.

**Qualifications**:

- High school diploma or equivalent; Bachelor's degree preferred.
- Proven experience in customer service, or a related field.
- Excellent communication and interpersonal skills.
- Strong persuasive and negotiation abilities.
- Positive attitude, resilience, and a passion for customer satisfaction.

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive training and professional development opportunities.
- Health insurance, retirement benefits, and other perks.
- Dynamic and inclusive work environment with opportunities for growth and advancement.

As a Customer Care Executive, your primary responsibility is to ensure customer satisfaction by providing excellent service and resolving customer queries and issues. You will be the first point of contact for customers, addressing their concerns, answering questions, and assisting them with their needs. You will work closely with other team members and departments to ensure seamless communication and resolution of customer issues.

**Key Responsibilities**:
Issue Resolution: Identify and resolve customer issues promptly, ensuring a high level of customer satisfaction. Escalate complex issues to the appropriate department or supervisor when necessary.

Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints. Use customer relationship management (CRM) software or other tools as required.

Feedback: Gather feedback from customers to identify areas for improvement in products, services, or processes. Provide feedback to relevant departments to enhance the overall customer experience.

Team Collaboration: Collaborate with other team members and departments to address customer issues and improve processes. Share knowledge and best practices with colleagues to enhance team performance.

Adherence to Policies: Adhere to company policies, procedures, and guidelines while interacting with customers and handling their inquiries. Ensure compliance with data protection regulations and customer confidentiality standards.

**/Part-Time**

**Location**:Aminjikarai Chennai

Join our team and make a difference in the lives of our customers by providing exceptional service and support

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 4 years (preferred)

**Language**:

- Hindi (preferred)

License/Certification:

- Driving Licence (preferred)

Work Location: In person

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