Customer Care Associate

2 weeks ago

Chennai, India Buzzworks Business Services Pvt Ltd Full time

**We are searching for a Customer Care Associate with 2+ years of experience..**

**Job Location**: Siruseri, Chennai
**Experience**: 2+ years

**Role: Customer Care Executive**

**As a Customer Care Executive, you will**:

- Provide customers with expert consultations on topics related to EV ownership, including purchasing, delivery, and charging.
- Convert potential leads into reservations and facilitate new vehicle orders.
- Contribute to Consumer Relations by actively participating in strategies, processes, policies, and metrics for addressing customer inquiries through multiple inbound channels.
- Respond promptly and professionally to all customer inquiries, aiming to generate leads and maintain high customer satisfaction.
- Reach out to enthusiasts and engage them in special events and activities.
- Troubleshoot and resolve customer issues effectively to achieve excellent customer satisfaction.

**Eligibility Criteria**:

- Minimum of 2 years of experience in customer relations and customer service.
- Strong social media acumen, with preferred prior experience.
- Ability to identify cases that require escalation and handle them efficiently.
- Excellent verbal and written communication skills.
- Positive outlook and energetic personality.
- Solution-oriented mindset.
- Strong dedication to delivering excellence in customer satisfaction.
- Organizational skills with the ability to manage multiple client responses.
- Strong follow-through skills.
- Ability to work effectively in a team environment.
- Eagerness to collaborate with numerous departments and adapt to different working styles.
- Possession of a valid driver's license and an acceptable driving record.

**Salary**: Up to ₹600,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- International voice process: 2 years (required)

**Speak with the employer**
+91 9445505849

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