Customer Care Collections Associate

3 weeks ago

Chennai, India timesjobs Full time
# Customer Care Collections Associate

**Date:** May 27, 2024

**Location:** Chennai, TN, IN

**Company:** NTT DATA Services

### Position's Overview

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence, and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

### Client's Business Problem to Solve

For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity, and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

### Position's General Duties and Tasks

In these roles you will be responsible for:

- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.
- Analyzing medical insurance claims for quality assurance.
- Resolving moderately routine questions following pre-established guidelines.
- Performing routine research on customer inquiries.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services, and processes performed by the team.

### Requirements for this Role

- Ability to work regularly scheduled shifts from Monday-Friday 8:30 PM to 5:30 AM or 5:30 PM to 3:30 AM.
- High school diploma.
- 1 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
- 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
- 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.

*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends based on business requirements.

*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

**Job Segment:** Quality Assurance, Technology

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