SaaS Renewals Specialist

5 months ago

Noida, India Foxit Software Incorporated Full time


We are seeking a detail-oriented and customer-focused SaaS Renewal Specialist to join our team. The successful candidate will be responsible for managing the renewal process for our SaaS products, ensuring a high rate of customer retention and satisfaction. This role involves working closely with customers, understanding their needs, and providing solutions to maximize their investment in our products. Roles & Responsibilities: · Manage Renewal Pipeline: Monitor and manage the renewal pipeline to ensure timely and accurate renewals of SaaS subscriptions.· Customer Engagement: Engage with customers through phone, email, and virtual meetings to discuss their renewal options, benefits, and any concerns.· Negotiation: Handle negotiation of renewal terms and pricing with customers to maximize retention and value.· Retention Strategies: Develop and implement customer retention strategies to minimize churn and enhance customer satisfaction.· Customer Feedback: Collect and analyze customer feedback to identify opportunities for product improvement and increased customer satisfaction.· Cross-functional Collaboration: Work closely with Sales, Customer Success, and Product teams to ensure a seamless renewal process and address any issues that may arise. Reporting: Maintain accurate records of customer interactions and renewals in the CRM system and provide regular reports on renewal status and forecasts.· Upselling and Cross-selling: Identify opportunities to upsell and cross-sell additional services and products to existing customers.
Desired Qualifications: · Education: Bachelor's degree in business, Marketing, or a related field.· Technical Skills: Proficiency with CRM software (e.g., Salesforce) and Microsoft Office Suite.· Communication Skills: Excellent verbal and written communication skills with the ability to present complex information clearly.· Negotiation Skills: Strong negotiation and problem-solving skills.· Customer Focus: Demonstrated ability to build and maintain strong customer relationships.· Organizational Skills: Exceptional organizational skills with the ability to manage multiple priorities and deadlines.· Analytical Skills: Ability to analyze data and metrics to inform decision-making.
Experiences: Preferably 2-3 years of experience in a SaaS renewal, sales, or customer success role.
Nice to have: ·Experience with SaaS products and understanding of the SaaS business model.·Knowledge of customer success best practices.·Familiarity with subscription billing and contract management.
Benefits we offer: ·Competitive salary and bonus structure.·Comprehensive health insurance.·Paid time off and holidays.·Professional development opportunities.·Flexible working hours and remote work options.

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