HR Services Analyst – Global HR Contact Center

6 months ago

Gurugram, India Ameriprise Financial Full time
The HR Services Analyst provides the first point of contact for all employee questions related to basic payroll, benefits and human resources topics within our Global HR Service Center. This position blends a passion for customer service and knowledge of human resources to quickly and accurately respond to questions received via the phone, chat, web portal or email. Answering questions will include educating employees on self-service tools, resources and information.

Key Responsibilities

Provide accurate and timely response to questions and inquiries received via phone, chat, web or email. Utilize available tools and knowledge to consistently respond to questions and provide education and coaching to employees on how and where to obtain information on their own in the future. Probe for information to diagnose issues and to determine the best course of action to assist the employee with resolution. Demonstrate compassion, sound judgement and understanding to diffuse upset employees. Properly identify and escalate complex inquiries/issues to the appropriate escalation point via case management tool for research and resolution. Solve problems through active listening, troubleshooting and critical thinking. Leverage experience from employee interactions to identify points of confusion or lack of knowledge with human resources practices and procedures and recommend changes that will lead to increased employee self-service and understanding. Recommend process improvements to drive efficiencies and improve the overall employee experience. Ensure employee privacy including confidentiality and protection of sensitive data.


Required Qualifications

1+ years of customer service experience Proficiency with MS office suite of software (Outlook, Teams, Word, Excel) Organized with strong attention to detail. Ability to multi-task and demonstrate strong follow-through. Excellent written and verbal communication


Preferred Qualifications

Bachelor’s degree in related field of study Previous experience in HR service/contact center supporting HR, payroll and/or benefits Experience with case management/CRM software

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Timings

(8:00p-4:30a)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Human Capital

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