AM Guest Relations
3 weeks ago
- Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.
- Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
- Build a good relationship with guests.
- Handle guests’ complaints and comments tactfully and efficiently.
- Handle all administration work pertaining to cashier/bar operation requirement and company’s policies.
- Maintain department communication logbook and updated notice board.
- Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests.
- Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations.
- Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features.
- Ensure that health, safety and security procedures are in place in the outlet.
- Attend all briefings, meetings and trainings as assigned by management.
- Perform proper handover and communication to the next shift.
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.
- Implement and maintain control measures to ensure that food & beverage costs, productivity, labor costs and operating supply costs for the outlet is in line with budget.
- Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
- Responsible and accountable for outlet’s profitability and revenue generation
Qualifications
Candidate must be a Diploma or Degree holder preferably certification(s) in Food & Beverage.
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Minimum 2 years of relevant experience in supervisory role.
Good working knowledge of MS Excel, Word, & PowerPoint
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