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Rooms Division Manager

2 months ago

Vijayawada, India AccorHotel Full time
Job DescriptionIs responsible for good financial and qualitative results for the departmentHelps define and implement hotel strategyHelps employees improve their skills and provides support for career development and manages the teamDevelops close relationships with guests throughout their stay with the aim of gaining their loyalty is often present in the lobby and at reception in order to meet guests on a daily basis.Ensures that guests receive a warm and personal welcomeOrganizes the receptionists and welcomes for optimal effectivenessKnows the behavior patterns of regular guests and issues instructions to the different teams within the departmentHandles guest complaints if they have not been dealt with by team membersLiaise with Finance Department to ensure that credit procedures are properly carried outGuarantees the high standard of rooms servicesIs in constant contact with the other departments and ensures that information circulates smoothly between themIs responsible for consistency and coherence between different teamsEnsures that all brand reference guidelines are correctly applied at all timesPromotes the use of teams of receptionists and welcomes, ensures people are well suited to their jobs and that their roles are properly understood both by themselves and other hotel personnelPromotes within the department the use of automated check in and check out kiosks by guestsEnsures that guests are followed up and offered appropriate services of a high standardSupervises the whole department's organization and operationsPresents the General Manager with a daily report on activities and eventsInitiates new projects, coordinating implementation and follow-upModifies working methods to comply with brand philosophyDevelops trust, openness and team spirit within the departmentInvolves and motivates his/her teamsEnsures headcount matches the level of activityRecruits the Heads of Department under his/her responsibilityTakes part in or validates the recruitment of all team membersCarries out annual performance appraisals on the people directly under his/her responsibility, sets targets and provides support for career developmentValidates the annual performance appraisals carried out by the Heads of Department (reception and floor departments)Supervises and coordinates the departments: ensures they are well organized and run smoothlyRespects and ensures respect of labour regulationsConstantly monitor team members’ appearance, attitude and degree of professionalismPrepare detailed induction programs for new employeesDraws up the annual budget for the department and follows up implementationImplements the rooms pricing policy in an effort to optimize REVPARMotivates and drives the team to attain the department's quotative targetsManages headcount to ensure it matches the level of activity in line with the predefined budgetCarries out occasional checks on cash operations, activity reports etc.Checks and analyses the dashboard charts prepared by the Heads of DepartmentTakes part in "Debtor" meetings and runs thorough checks on files in litigationAnalyses financial results and takes corrective measures as necessary throughout the yearMaintain complete knowledge of all food & beverage services, outlets and hotel services/featuresBe well versed in hotel fire & life safety/emergency proceduresAttend all briefings, meetings and trainings as assigned by managementReport for duty on time wearing clean and complete uniform at all timesMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the Management of the HotelPreference will be given to candidates with a background in Housekeeping.

QualificationsDiploma in Tourism & Hospitality ManagementMinimum 3 years of relevant experience in a similar capacityExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageGood working knowledge of MS Excel, Word, & PowerPointStrong leadership, interpersonal and training skillsGood communication and customer contact skillsResults and service oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situationsA team player & builderA motivator & self-starterWell-presented and professionally groomed at all timesYour experience and skills include:Service focused personality is essential and previous leadership experience requiredPrior experience working with Opera or a related systemProven ability to build and maintain good relationships with all stakeholdersCommunicate thoughts, actions and opportunities clearly with strong networking skillsAbility to lead by example, believe in a strong team culture and set the scene for high performance

Additional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.