Hotel Operations Manager
2 weeks ago
- Leadership Role: The Rooms Division Manager plays a pivotal part in driving the hotel's financial and qualitative results. This leader defines and implements the hotel strategy, ensuring that all teams are working in harmony towards the same objectives.
- Team Development: As a key member of the hotel's leadership team, the Rooms Division Manager is responsible for developing close relationships with guests, ensuring that they receive a warm and personalized welcome. This involves coordinating the reception team to maximize effectiveness and providing support for career development within the department.
- Departmental Management: The Rooms Division Manager oversees the day-to-day operations of the department, ensuring that all teams are well-organized and running smoothly. This includes coordinating the receptionists and welcoming teams, guaranteeing the high standard of room services, and maintaining a consistency and coherence between different teams.
- Guest Experience: A key aspect of the Rooms Division Manager's role is to ensure that guests receive a high-quality experience throughout their stay. This involves knowing the behavior patterns of regular guests, issuing instructions to the different teams, and handling guest complaints in a timely and professional manner.
- Financial Management: The Rooms Division Manager is responsible for the financial management of the department, including developing the annual budget and ensuring that credit procedures are properly carried out. They also analyze financial results and take corrective measures as necessary throughout the year.
- Communication and Liaison: As a key liaison between the department and other hotel teams, the Rooms Division Manager ensures that information circulates smoothly between them. This includes presenting the General Manager with a daily report on activities and events and coordinating with the Finance Department to ensure that all procedures are properly carried out.
Requirements:
- A Diploma in Tourism & Hospitality Management is required for this position.
- A minimum of 3 years of relevant experience in a similar capacity is necessary.
- Excellent reading, writing, and oral proficiency in English language is essential.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Good working knowledge of MS Excel, Word, and PowerPoint is required.
- Strong leadership, interpersonal, and training skills are necessary.
- Good communication and customer contact skills are essential.
- Results and service-oriented with an eye for details is required.
- Ability to multitask, work well in stressful and high-pressure situations is necessary.
- A team player and builder is essential.
- A motivator and self-starter is required.
- Well-presented and professionally groomed at all times is necessary.
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