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Hotel Operations Manager
1 month ago
Job Summary:
We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at AccorHotel. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all aspects of the business are running smoothly and efficiently.
Key Responsibilities:
* Oversee the front desk and reception operations, ensuring that all guests receive a warm and personal welcome
* Manage the hotel's rooms division, including the organization and operation of the reception team
* Develop and implement strategies to improve guest satisfaction and loyalty
* Ensure that all hotel services and facilities are maintained to a high standard
* Supervise and coordinate the work of the front office team, including the receptionists and welcome team
* Liaise with other departments, including finance and housekeeping, to ensure that all aspects of the hotel's operations are running smoothly
* Analyze financial results and take corrective measures as necessary
Requirements:
* Diploma in Tourism & Hospitality Management
* Minimum 3 years of relevant experience in a similar capacity
* Excellent reading, writing, and oral proficiency in English language
* Ability to speak other languages and basic understanding of local languages will be an advantage
* Good working knowledge of MS Excel, Word, and PowerPoint
* Strong leadership, interpersonal, and training skills
* Good communication and customer contact skills
* Results and service-oriented with an eye for details
* Ability to multitask and work well in stressful and high-pressure situations
What We Offer:
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].