Hotel Housekeeping Leader
5 days ago
Job Description:
In the esteemed AccorHotel, we seek a diligent Housekeeping Leader to oversee the daily operations of our housekeeping team. This is an exceptional opportunity for a detail-oriented and results-driven professional to lead a team of dedicated housekeeping staff in maintaining the highest standards of cleanliness and luxury presentation.
Key Responsibilities:
- Assist in managing the housekeeping team, including room attendants, public area attendants, laundry staff, and supervisors, to ensure seamless execution of daily tasks.
- Lead by example, ensuring that all housekeeping staff adhere to the hotel's luxury standards and service protocols.
- Develop and manage staff schedules to ensure optimal staffing levels and efficient use of resources.
- Oversee daily housekeeping operations, conducting regular inspections to ensure guest rooms, public areas, and back-of-house areas meet or exceed the hotel's cleanliness and presentation standards.
- Address guest complaints or requests promptly, providing swift resolutions to maintain the hotel's reputation for excellence.
- Assist in managing inventory levels of linens, cleaning supplies, and guest amenities, ensuring timely deliveries from suppliers and minimizing waste to maintain cost-effective operations.
- Implement and maintain strict housekeeping procedures and standards, ensuring consistency across all areas of the hotel.
- Support ongoing staff training programs, focusing on luxury service delivery, attention to detail, and guest interaction.
- Collaborate with the maintenance department to address any safety or maintenance issues promptly.
- Engage with guests to ensure their satisfaction with housekeeping services, addressing special requests or concerns with professionalism and discretion.
- Implement guest feedback to continuously enhance service quality and contribute to an exceptional guest experience.
- Coordinate with the Front Office, Food & Beverage, and other departments to ensure seamless service delivery.
- Assist in maintaining accurate housekeeping records, including staff attendance, inventory logs, maintenance requests, and quality control reports.
- Support the preparation of reports on departmental performance, including budget adherence, staff productivity, and guest satisfaction metrics.
- Participate in management meetings and contribute to strategic planning for the housekeeping department.
Qualifications:
Relevant degree with 2 years of experience in the same role.
Remote Work:
No
Employment Type:
Full-time
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