Housekeeping Team Lead
4 weeks ago
Housekeeping Team Lead
As a Housekeeping Team Lead at AccorHotel, you will be responsible for managing and supervising the housekeeping team, including room attendants, public area attendants, laundry staff, and supervisors. You will lead by example, ensuring that all housekeeping staff understand and adhere to the hotel's luxury standards and service protocols.
Key Responsibilities:
- Manage and supervise the housekeeping team to ensure excellent service delivery and high-quality standards.
- Develop and manage staff schedules to meet the demands of the hotel.
- Oversee daily housekeeping operations, including guest room cleaning, public area maintenance, and back-of-house areas.
- Conduct regular inspections to ensure that guest rooms and public areas meet or exceed the hotel's cleanliness and presentation standards.
- Address guest complaints or requests promptly and resolve issues efficiently.
Requirements:
- Relevant degree with 2 years of experience in a similar role.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
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