Security Operations Manager

4 weeks ago

Vijayawada, Andhra Pradesh, India Accor Full time

Job Title: Security Operations Manager

Accor is seeking a highly skilled and experienced Security Operations Manager to join our team. As a Security Operations Manager, you will be responsible for ensuring the safety and security of our guests and employees.

Key Responsibilities:

  • Train Security Officers in the operation of surveillance equipment, written reports, record keeping, patrol and first aid procedures
  • Disseminate all information by the Management to team members
  • Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively
  • Conduct all criminal investigations, put up accompanying investigation papers and reports cases which occur within the Hotel
  • Conduct surveillance on hotel staff to ensure that they abide by the House Rules; Keep tag on movements of staff who are classified as suspects under investigations
  • Control and direct all emergency personnel traffic in response to fire, bomb threat, police assistance, injury or illness
  • Inspect all Security equipment to ensure that they are in working order and that all cameras are correctly focused
  • Conduct routine day-to-day checks of the following items to ensure that they are properly maintained, issued and accounted for;
  • Pocket books;
  • Security Desk Occurrence Book;
  • Gate Passes and Security Passes;
  • Keys and Key Registers;
  • Post allocation for hotel and External Security
  • Cultivate Informers with the intention of obtaining information of security interest that may be of immediate or future use to the Department for prevention and detection purposes
  • Record all activities involving the Department in the Daily Security Report
  • Provide security coverage for VIP guests
  • Update Director of Security constantly on all matters of security interest affecting the Hotel and the Department
  • Always be on-call, including off-duty hours, for any emergency that may Team Management
  • Conduct performance review with the team
  • Identify and develop team members with potential
  • Constantly monitor team members' appearance, attitude and degree of professionalism
  • Conduct detailed induction programs for new employees
  • Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
  • Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
  • Other Responsibilities
  • Be fully conversant with hotel fire & life safety/emergency procedures
  • Comply with hotel and department policies and procedures at all times
  • Attend all briefings, meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the Management of the Hotel

Requirements:

  • Secondary / High school education
  • Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting
  • Minimum 2 years of relevant experience in a similar capacity
  • Good reading, writing and oral proficiency in English language
  • No criminal record

Competencies:

  • Strong leadership, interpersonal and training skills
  • Good communication skills
  • Honest with a high level of integrity
  • Ability to remain calm and react fast to situations
  • Results and service oriented with an eye for details
  • Ability to multi-task, work well in stressful & high-pressure situations
  • A team player & builder
  • A motivator & self-starter
  • Well-presented and professionally groomed at all times

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