Guest Service Executive

4 days ago


vijayawada, India AccorHotel Full time
Job Description
  • Greeting guests upon arrival and making them feel welcomed.
  • Administering check-ins and check-outs.
  • Providing front desk services to guests.
  • Assigning rooms and taking care of administrative duties.
  • Delivering mail and messages.
  • Processing guest payments.
  • Coordinating with bell service and staff management.
  • Being a source of information to guests on various matters such as transport and restaurant advice.
  • Accommodating general and unique requests.
  • Diffusing conflict or tense situations with guests.
  • Provide a warm welcome to the guests, register and process check in for all arrivals and update the guest information in the system.

Qualifications
  • Previous experience in a similar role is an asset in a 5 star hotel setting
  • Strong interpersonal and communication skills with a passion for service
  • Service focused personality is essential; experience is an asset
  • Prior experience working with Opera or a related system

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.



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