Front Office Executive

4 days ago


vijayawada, India Accor Full time

Company Description
Job Description
Greeting guests upon arrival and making them feel welcomed. Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bell service and staff management. Being a source of information to guests on various matters such as transport and restaurant advice. Accommodating general and unique requests. Diffusing conflict or tense situations with guests. Provide a warm welcome to the guests, register and process check in for all arrivals and update the guest information in the system.
Qualifications
Previous experience in a similar role is an asset in a 5 star hotel setting Strong interpersonal and communication skills with a passion for service Service focused personality is essential; experience is an asset Prior experience working with Opera or a related system
Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


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