Customer Service Telecaller

4 weeks ago


Noida, India Donovan Apparels Private Limited Full time

Donovan Apparels Private Limited is a Private incorporated on 27 May 2015. It is classified as Non-govt company and is registered at Registrar of Companies, Kanpur. Its authorized share capital is Rs. 100,000 and its paid up capital is Rs. 100,000. It is inolved in Non-specialized retail trade in stores


Donovan Apparels Private Limited's Annual General Meeting (AGM) was last held on N/A and as per records from Ministry of Corporate Affairs (MCA), its balance sheet was last filed on 31 March 2021.


Directors of Donovan Apparels Private Limited are Sachin Kumar Singh and Arun Kumar Singh.

The Role

Role Description:

  • Responsible for gathering leads and producing sales by speaking with prospective and current customers over the phone.
  • Gathering information from the target market, following up with customers to provide new products or services and documenting customer feedback for follow-up actions.
  • Discuss with potential customers to inform them of the company’s offerings and services.
  • Ensure the prospects are aware of the brand along the journey and influence them to enter the sales funnel.
  • Engage with existing customers to collect data on the impacts of the company’s merchandise or services, which they subsequently relay to the relevant divisions to improve the user experience. A telecaller may also carry out the following tasks:
  • Interacting via various channels, such as live chat, emails, social media and direct calls
  • Modifying sales pitches in response to customer demand
  • Acquiring and retaining contact information databases
  • Put forward suggestions in accordance with the requirements of the consumer
  • Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action

Ideal Profile

Requirements:

  • Persuasive, tenacious, and adaptive individuals make for successful tele callers.
  • Better able to provide a positive first impression when tele callers are proactive and goal-oriented.
  • Strong communication abilities
  • Exceptional communication and the capacity to switch up speaking approach
  • The capacity to adjust to challenging circumstances
  • The capacity to adjust to challenging circumstances
  • Having a firm understanding of the products or services the business provides
  • Ability to listen and solve problems
  • Ability to cope with rejection while remaining calm
  • Outstanding capacity to manage conflicts and address grievances during negotiations

What's on Offer?

  • Work alongside & learn from best in class talent
  • Join a market leader within Apparel & Sporting Goods
  • A role that offers a breadth of learning opportunities


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