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Customer Service Telecaller
2 weeks ago
The Offer
- Work alongside & learn from best in class talent
- Join a market leader within Apparel & Sporting Goods
- A role that offers a breadth of learning opportunities
The Job
Role Description:
- Responsible for gathering leads and producing sales by speaking with prospective and current customers over the phone.
- Gathering information from the target market, following up with customers to provide new products or services and documenting customer feedback for follow-up actions.
- Discuss with potential customers to inform them of the company’s offerings and services.
- Ensure the prospects are aware of the brand along the journey and influence them to enter the sales funnel.
- Engage with existing customers to collect data on the impacts of the company’s merchandise or services, which they subsequently relay to the relevant divisions to improve the user experience. A telecaller may also carry out the following tasks:
- Interacting via various channels, such as live chat, emails, social media and direct calls
- Modifying sales pitches in response to customer demand
- Acquiring and retaining contact information databases
- Put forward suggestions in accordance with the requirements of the consumer
- Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action
The Profile
Requirements:
- Persuasive, tenacious, and adaptive individuals make for successful tele callers.
- Better able to provide a positive first impression when tele callers are proactive and goal-oriented.
- Strong communication abilities
- Exceptional communication and the capacity to switch up speaking approach
- The capacity to adjust to challenging circumstances
- The capacity to adjust to challenging circumstances
- Having a firm understanding of the products or services the business provides
- Ability to listen and solve problems
- Ability to cope with rejection while remaining calm
- Outstanding capacity to manage conflicts and address grievances during negotiations
The Employer
Our client is a Private incorporated on 27 May 2015. It is classified as Non-govt company and is registered at Registrar of Companies, Kanpur. Its authorized share capital is Rs. 100,000 and its paid up capital is Rs. 100,000.
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