Customer Service Telecaller

3 weeks ago


Noida, India Snaphunt Full time

The Offer

  • Work alongside & learn from best in class talent
  • Join a market leader within Apparel & Sporting Goods
  • A role that offers a breadth of learning opportunities

The Job

Role Description:

  • Responsible for gathering leads and producing sales by speaking with prospective and current customers over the phone.
  • Gathering information from the target market, following up with customers to provide new products or services and documenting customer feedback for follow-up actions.
  • Discuss with potential customers to inform them of the company’s offerings and services.
  • Ensure the prospects are aware of the brand along the journey and influence them to enter the sales funnel.
  • Engage with existing customers to collect data on the impacts of the company’s merchandise or services, which they subsequently relay to the relevant divisions to improve the user experience. A telecaller may also carry out the following tasks:
  • Interacting via various channels, such as live chat, emails, social media and direct calls
  • Modifying sales pitches in response to customer demand
  • Acquiring and retaining contact information databases
  • Put forward suggestions in accordance with the requirements of the consumer
  • Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action

The Profile

Requirements:

  • Persuasive, tenacious, and adaptive individuals make for successful tele callers.
  • Better able to provide a positive first impression when tele callers are proactive and goal-oriented.
  • Strong communication abilities
  • Exceptional communication and the capacity to switch up speaking approach
  • The capacity to adjust to challenging circumstances
  • The capacity to adjust to challenging circumstances
  • Having a firm understanding of the products or services the business provides
  • Ability to listen and solve problems
  • Ability to cope with rejection while remaining calm
  • Outstanding capacity to manage conflicts and address grievances during negotiations

The Employer

Our client is a Private incorporated on 27 May 2015. It is classified as Non-govt company and is registered at Registrar of Companies, Kanpur. Its authorized share capital is Rs. 100,000 and its paid up capital is Rs. 100,000.



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