Territory Manager-HDO

2 months ago


Pune, India Airtel Full time
What will you do?  Responsible for fault repair, S2S activities for airtel broadband customers for the Circle  Responsible for KPI delivery as per target & action for continues improvement  Responsible for identification of improvement areas for the circle & define corrective actions  Responsible for quality of fault repair /workmanship in the circle  Responsible for continuous improvement in customer experience  Responsib+E2le for process & SoP adherence  S2S (New sales, rental upgrade, technology migration, LoB products etc) through service teams.  Optimum use of resources with planned productivity  Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster  Responsible for timely material consumption   Work closely with all stakeholders to ensure smooth operations.  Recommend process improvement to enhance customer experience   Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score.  Co-ordinate with wiring partner to ensure timely support to field team.  Escalation handling for internal & external customers  Up keeping of broadband network (Cable – Copper & ODN) and Network elements  Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat + Reopen)  In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters.  Regular monitoring of fault repair performance, analyze customer faults for corrective actions  Training of field resources.  Gate meeting at defined frequency  Visits are defined norms Our Culture Code All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture You are an ideal FIT if you have  BE / B Tech – ECE – with more than 3 yrs Or Diploma – ECE with more than 5 yrs of relevant work experience  In depth knowledge of broadband/FTTH   Excellent analytical skills  Innovative   Collaborative Relation Skills  Vendor Management  Good management and leadership skills.  Self-Motivated and positive attitude person.  Proactive and result oriented.  Team Player.  Customer interfacing skills.   Effective communication/interpersonal skills
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