Customer Relationship Management

5 months ago

Hyderabad, India Gamut HR Solutions Full time

Company Overview

Gamut HR Solutions is dedicated to helping individuals find the right job opportunities. Headquartered in Hyderabad with a small team of 2-10 employees, the company is known for its personalized and effective HR solutions. To learn more, visit our website.


Job Overview

We are seeking a Junior Customer Relationship Management (CRM) professional with a minimum of 1 year to a maximum of 3 years of experience. This is a full-time position based in Hyderabad, aimed at enhancing customer satisfaction and fostering strong client relationships.


Qualifications and Skills

  • Excellent communication skills to effectively interact with customers and team members (Mandatory skill)
  • Strong time management abilities to ensure timely responses and efficient task completion (Mandatory skill)
  • Comprehensive product knowledge to assist and guide customers accurately (Mandatory skill)
  • Proven problem-solving skills to address and resolve client issues promptly
  • High level of empathy to understand and address customer needs
  • Patience in dealing with various customer scenarios and ensuring customer satisfaction
  • Effective conflict resolution skills to handle disagreements and create positive outcomes
  • Adaptability to adjust to changing customer needs and company policies


Roles and Responsibilities

  • Manage customer queries and provide accurate information about products and services
  • Maintain positive business relationships to ensure future sales
  • Collaborate with the sales team to align customer strategies
  • Identify and address customer issues and complaints swiftly to ensure a seamless customer experience
  • Track and document customer interactions and transactions, providing detailed reports and feedback
  • Develop and implement customer loyalty programs to retain existing clients
  • Conduct market research to stay informed of industry trends and customer preferences
  • Participate in team meetings to share insights and improve overall customer service practices

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